Welcome to Dolphin Corporation

Customer Success

Dolphin Customer Success:
Accounts Payable Invoice Automation

The Company
Tier 1 automobile parts manufacturer

The Problem

•	Significant processing costs from two outsourced Shared Service environments
•	Process inefficiencies caused delays in posting
•	Little or no visibility or in-house control of the process

The Solution
Dolphin delivered complete blueprint and implementation services for the company’s invoice automation and workflow solution. The solution was based around the Dolphin Process Tracking system for SAP Accounts Payable with integration of IXOS/Open Text. We also designed and implemented header/line OCR capture management system.

The Key decision points for were: An end to end solution with one vendor; maximum leverage of the SAP investment with minimal additional total cost of ownership; and having best practices based solution tailored to their needs. In addition, the chosen partner would be responsible for rolling out this solution globally with Shared Services processing at facilities in Europe and Mexico.

The initial implementation took 10 weeks. Today each of the two Shared Service centers are processing 10,000 invoices per day.

The Results

•	Streamlined AP process
•	Dramatic cost reduction in invoice processing
•	Processing more same volume with 30% fewer people
•	Improved process visibility and control
•	Detailed process performance analytics
•	Automated exception handling (e.g., approvals, master data)
•	Simplified invoice data entry with OCR
•	Quick implementation under very tight constraints