Customer Success

Automating Document Processing to Speed Order-to-Cash Cycle

The Company
Global manufacturer of major home appliances

The Problem

The Solution
Leveraging the company’s SAP environment, Dolphin implemented our best practice solution for sales order management with our process tracking, SAP Workflow, and header/Line OCR.

Dolphin’s Process Tracking System for SAP Sales Order Management allows inbound orders to be automatically entered into SAP and immediately archived eliminating the need for manual data entry and allowing for easy document retrieval and reporting from within SAP. Order-related documents are electronically combined and archived and outbound communications to trade partners are automated.

The second phase of the project addressed material price variants, and the ability to automatically handle exceptions and posting. The company also wanted to streamline their proof of delivery (POD), lien waiver, and billing package management processes in their credit department. To do this, Dolphin’s workflow and integration expertise delivered a solution with detailed order tracking, real-time search for orders in process, sophisticated exception handling, and robust analytics.

The Results

•	Reduced order entry turnaround from 3 1⁄2 days to 1 day
•	Streamlined order process with significant cost reduction
•	Improved process consistency, visibility and control
•	Detailed analytics on process performance
•	Improved the cash collection process
•	Automated exception handling
•	Improved order accuracy
•	Added Customer Service