Automating SAP Order Management and Processing
Process Tracking System (PTS) for SAP Customer Order Management
Automate sales orders into your SAP application to improve productivity, reduce errors and handle exceptions. Reduce Days Sales Outstanding and gain visibility into the process.
There’s a basic transaction at the heart of every business – a customer wants your product, sends an order and you deliver. How you manage that transaction says a lot about your company to the customer. Is it easy? Is it fast? Is it flexible? If a customer calls with a question, can you find the order and resolve the problem before you put down the phone?
Successful companies respond to orders fast. They’re confirmed instantly, and the customer information is quickly entered and processed for scheduling and on-time delivery. The data is available on-demand to confirm order status, manage the process and make informed, accurate forecasts. Sales Order Management is in many ways the most important thing you can do to keep your customers loyal and happy.
Dolphin offers a unified dashboard view of the Sales Order Management process. Making this process visible, trackable and reportable can drive dramatic productivity improvements in the Order-to-Cash process.