Speed Order-to-Cash Cycle with Online Order Capture and Processing

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A global manufacturer of major home appliances was growing through acquisition, which meant that there was an immediate 40% increase in orders. This caused many problems for the company, including:

  • No staff or space increased to match higher order volume
  • All inbound orders handled manually
  • Lost and misplaced orders
  • Manual order tracking was inconsistent across divisions
Solution Leveraging the company’s SAP environment, Dolphin implemented our best practice solution for sales order management Using Dolphin Process Tracking System for Order Management the solution enables:
  • Automatic capture of inbound orders
  • Easy access to sales order documents within SAP
  • Automated bundling of order-related documents for faster outbound communications to trade partners
  • SAP workflows to streamline their proof of delivery (POD), lien waiver and billing package management processes
  • Exception handling workflows to address material price variants
  • Robust analytics
Results The company has been able to realize immediate and ongoing cost savings. Key benefits include:
  • Faster more accurate order processing
  • Easy access to and bundling of order documents from SAP
  • Satisfies all retention requirements
  • Knowledge transfer to internal team to repeat process for “new” legacy systems
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Speed Order-to-Cash Cycle with Online Order Capture and Processing

A global manufacturer of major home appliances was growing through acquisition, which meant that there was an immediate 40% increase in orders. This caused many problems for the company, including:

  • No staff or space increased to match higher order volume
  • All inbound orders handled manually
  • Lost and misplaced orders
  • Manual order tracking was inconsistent across divisions

Solution
Leveraging the company’s SAP environment, Dolphin implemented our best practice solution for sales order management Using Dolphin Process Tracking System for Order Management the solution enables:

  • Automatic capture of inbound orders
  • Easy access to sales order documents within SAP
  • Automated bundling of order-related documents for faster outbound communications to trade partners
  • SAP workflows to streamline their proof of delivery (POD), lien waiver and billing package management processes
  • Exception handling workflows to address material price variants
  • Robust analytics

Results

The company has been able to realize immediate and ongoing cost savings. Key benefits include:

  • Faster more accurate order processing
  • Easy access to and bundling of order documents from SAP
  • Satisfies all retention requirements
  • Knowledge transfer to internal team to repeat process for “new” legacy systems

Download_PDF