IMS Health Streamlines Throughput and Trims Waste from AP

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IMS Health, a leading provider of market research services for pharmaceutical and healthcare industries relies on robust processes and innovative technology to support its Healthcare Measurement, Consulting, and Analytics & Services business divisions. With an active acquisitions team, the company was growing quickly and sometimes struggled to merge disparate organizations and fractured processes. The company is continuously striving to deliver exceptional service as it tracks more than 80% of global pharmaceutical activity annually for the pharmaceutical and related industries. The company, which runs SAP ERP, needed an Accounts Payable improvement solution that:

  • Supports the strategic imperative of exceptional customer service
  • Improves processing of time-sensitive invoices from the global supplier base.
  • Enables centralization/outsourcing of processing capable of handling the company's many foreign language transactions
  • Automates the capture of invoice data with accuracy and reliability
  • Fits into the company's new SAP Supplier Relationship Management (SRM) module
Solution Optimizing the business process was critical to the success of the solution. The team chose to leverage Dolphin’s Process Tracking System for Accounts Payable and its capabilities including:
  • Intelligent document capture of digitized images
  • Data validation and line-item matching to enable hands-free posting of transactions
  • Intelligent workflows to route transactions for exception handling, coding and approvals based on the organization’s business rules
  • Real-time information on invoice status for improved transparency across the company's shared service centers and the centralized corporate management team
  • Reporting and metrics, such as invoice cycle time, to identify areas for improvement across the business process
Results Language issues and remote processing concerns evaporated once Dolphin’s solution was implemented. With an invoice recognition rate of over 90%, the solution delivers significant auto-posting success rates that previously required manual touch points. The organization has experienced tangible cost savings and greater control over their cash flow as well as mitigating the risk inherent in the AP process. Download_PDF

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IMS Health Streamlines Throughput and Trims Waste from AP

IMS Health, a leading provider of market research services for pharmaceutical and healthcare industries relies on robust processes and innovative technology to support its Healthcare Measurement, Consulting, and Analytics & Services business divisions. With an active acquisitions team, the company was growing quickly and sometimes struggled to merge disparate organizations and fractured processes. The company is continuously striving to deliver exceptional service as it tracks more than 80% of global pharmaceutical activity annually for the pharmaceutical and related industries.

The company, which runs SAP ERP, needed an Accounts Payable improvement solution that:

  • Supports the strategic imperative of exceptional customer service
  • Improves processing of time-sensitive invoices from the global supplier base.
  • Enables centralization/outsourcing of processing capable of handling the company’s many foreign language transactions
  • Automates the capture of invoice data with accuracy and reliability
  • Fits into the company’s new SAP Supplier Relationship Management (SRM) module

Solution
Optimizing the business process was critical to the success of the solution. The team chose to leverage Dolphin’s Process Tracking System for Accounts Payable and its capabilities including:

  • Intelligent document capture of digitized images
  • Data validation and line-item matching to enable hands-free posting of transactions
  • Intelligent workflows to route transactions for exception handling, coding and approvals based on the organization’s business rules
  • Real-time information on invoice status for improved transparency across the company’s shared service centers and the centralized corporate management team
  • Reporting and metrics, such as invoice cycle time, to identify areas for improvement across the business process

Results
Language issues and remote processing concerns evaporated once Dolphin’s solution was implemented. With an invoice recognition rate of over 90%, the solution delivers significant auto-posting success rates that previously required manual touch points. The organization has experienced tangible cost savings and greater control over their cash flow as well as mitigating the risk inherent in the AP process.

Download_PDF