Global Accounts Payable Success in a Hybrid Outsourced Shared Services Environment

plant

A world-leading global supplier of water treatment, wastewater treatment and process systems solutions centrally received all invoices in the US. In an effort to reduce processing costs, they outsourced the processing to Bangalore, India. However, they soon found that visibility into the process and control became issues. Solution Dolphin implemented the Dolphin Process Tracking System for Accounts Payable, which would allow the company to reduce costs with outsourced processing and still maintain centralized control over invoice processing.  The solution included:

  • Scanning and Capture of manual invoices (mail, fax or email)
  • Real-time data on invoice processing
  • Instant access to invoice documents from within SAP
  • Invoice validation and SAP workflows to address common challenges such as ad-hoc approvals, invoice prioritization and invoice duplication.
The solution enables the US facility to receive invoices by mail, fax or email. The invoices are then scanned and approved. Staff in the US facility also handle vendor inquiries and master data maintenance. The team in India, on the other hand is responsible for indexing the scanned documents and processing the invoices. Both the US and India groups worked together to pinpoint success factors and formalize the necessary hand-offs to support the business process. The solution was implemented in less than four weeks. Results Today, 25% of the processing is done in the US; 75% is sent offshore. Benefits of this module include 24-hour work cycles; the ability to structure and assemble teams with diverse skill sets; and the ability to scale up or down depending on the requirements. Other benefits are:
  • Lower cost processing
  • Visibility into the process
  • Process control
  • Greater productivity
Download_PDF  

Back to Resource Library

Global Accounts Payable Success in a Hybrid Outsourced Shared Services Environment

A world-leading global supplier of water treatment, wastewater treatment and process systems solutions centrally received all invoices in the US. In an effort to reduce processing costs, they outsourced the processing to Bangalore, India. However, they soon found that visibility into the process and control became issues.

Solution
Dolphin implemented the Dolphin Process Tracking System for Accounts Payable, which would allow the company to reduce costs with outsourced processing and still maintain centralized control over invoice processing.  The solution included:

  • Scanning and Capture of manual invoices (mail, fax or email)
  • Real-time data on invoice processing
  • Instant access to invoice documents from within SAP
  • Invoice validation and SAP workflows to address common challenges such as ad-hoc approvals, invoice prioritization and invoice duplication.

The solution enables the US facility to receive invoices by mail, fax or email. The invoices are then scanned and approved. Staff in the US facility also handle vendor inquiries and master data maintenance. The team in India, on the other hand is responsible for indexing the scanned documents and processing the invoices. Both the US and India groups worked together to pinpoint success factors and formalize the necessary hand-offs to support the business process. The solution was implemented in less than four weeks.

Results
Today, 25% of the processing is done in the US; 75% is sent offshore. Benefits of this module include 24-hour work cycles; the ability to structure and assemble teams with diverse skill sets; and the ability to scale up or down depending on the requirements. Other benefits are:

  • Lower cost processing
  • Visibility into the process
  • Process control
  • Greater productivity

Download_PDF