Dear Santa,

It’s beginning to look a lot like Christmas.  With winter weather testing us weeks before the holidays all over North America, we are left with little option but to write to dear old Santa and see if he and some elves might not make our season of joy just a little bit brighter. Such was the initiative shown in a request submitted by a good-natured customer who was looking for further process optimization by addressing a letter to our North Pole headquarters.

Dear Santa:

Please grant me more efficiency.

I was daydreaming and came up with a solution.

If we just install another logic loop before the preexisting one.

Before Dolphin attempts to match line items let's tell it if there are three or less line items and the total PPV (difference between invoice total and PO total) is less than $100 - then auto-post. If more than $100 or more than three line items then default to original logic.

Santa, I know this would be a vast improvement for us.  Can we please develop?  I already know it will be approximately 20 hours.

Thanks, TDJ

Santa will no doubt be stuffing the proverbial ABAP stocking with goodies such as this for good functional and technical believers across the globe. And now, I decided to write my own on behalf of my colleagues: Dear Santa Claus: I hope this note finds you well.  We are very near the end of our fiscal year and things are looking so bright you can probably give Rudolph a rest when you come to visit our team. We have been good the whole year through.  We listened to our customers and did not fib even once during a sales presentation.  We have completed our chores on a regular basis, reducing costs for our customers and delivering transparency and control. For Christmas this year, I was thinking it would be nice to get some new customers in vertical industries where our solutions are already powering some of the world’s mightiest companies.  Also I would hope that we can extend our reach to other parts of the world where opportunities never cease. I would love for you to continue to spread the message of hope and goodwill that accompany a well laid out archiving strategy or plan for real business process improvement.  There are so many success stories that can help people all over the world. Finally Santa, it would be wonderful if you could continue to bless us with the good fellowship, fortune and health that we have been so lucky to experience all year long. Hope you like the cookies and milk… Enjoy the holidays everyone…and all the best for 2014. The Dolphin Team.

Dear Santa,

It’s beginning to look a lot like Christmas.  With winter weather testing us weeks before the holidays all over North America, we are left with little option but to write to dear old Santa and see if he and some elves might not make our season of joy just a little bit brighter.

Such was the initiative shown in a request submitted by a good-natured customer who was looking for further process optimization by addressing a letter to our North Pole headquarters.[Continue Reading]

Data Archiving in SAP CRM? Absolutely!

Archiving data from SAP environments has become standard operating procedure at a large percentage of companies today. Usually, however, the systems that become candidates for data archiving are typically SAP Enterprise Resource Planning (ERP) and SAP Business Warehouse (BW). Few think beyond that to SAP systems such as Customer Relationship Management (CRM), Supplier Relationship Management (SRM) and Financial Supply Chain Management (FSCM).[Continue Reading]

How Automation Improves Business Performance and Overall Society

Automation continues to play an increasingly large role in our lives as humans leverage technology to improve quality of life. At Dolphin, automation is a huge part of what we do and the services that we provide. Through Accounts Payable and Accounts Receivable automation in SAP applications, customers see increases in productivity by as much as 30-50 percent or more and reductions in cost per transaction by up to 60 percent.

Looking at the concept of automation at an even larger level, we thought it would be a fun and interesting exercise to create an infographic highlighting the impact that automation has had on our ability to improve business performance in addition to its impact of society-at-large.  From agriculture to accounting, and from travel agents to toll takers to telephone operators, automation has reduced business costs and improved efficiency over the last several decades.

[Continue Reading]

Compliance Benefits of a Controlled Methodology for Decommissioning Legacy SAP Systems

Many companies have older legacy systems still operational for audit compliance, review and reporting purposes. We know that as data ages it becomes less valuable and this is especially true for legacy data. However, businesses need to retain data until it reaches its end-of-life, because of legal holds, in support of governance/audit requirements or for maintenance histories.  [Continue Reading]

Intersection of Technology and Humanity: A customer-focused tech company’s CTO balances what people need with what technology allows

Being the CTO of an enterprise information technology provider company implies that I have to be on a constant hunt for bleeding edge technologies or else risk obsolescence. While that is true and the reason we read technology publications, attend technology events and build flashy prototypes, we need to always remind ourselves that the end goal of all those cool artifacts helps a business user at an organization perform his/her functions more efficiently and at a lower cost. Tapping into the wisdom of this business user, who is at the intersection of technology and humanity, is key to the success of what we do. If we keep this simple notion in our thoughts, the result can be very rewarding. In this blog series I will provide a few examples where we drew inspirations for major improvements in our solutions, or new solutions, through customer collaboration.[Continue Reading]

Spotlight on Oil & Gas Industry: Managing SAP Data and Processes to Maximize Business Efficiency

Harnessing the power of Big Data is an overwhelming challenge for even the most disciplined enterprise. However, the task grows more complicated in highly regulated industries such as Oil and Gas / Energy Services, where incredibly large volumes of data are simultaneously being created, shared and processed from locations across the globe. System performance is paramount, and it’s critical that all data be available and accessible when needed, or the process can break down.[Continue Reading]

Bill Payment is Changing—Is Your Accounts Receivable Process Ready?

Rapidly Changing Trends in Bill Payment Requires Active Accounts Receivable Process Reconfiguration. Are You Ready?

The seismic shift in payment media witnessed over the last five years is picking up steam. Paper checks—those documents for which the banking industry has developed a decades-old lockbox solution—are becoming a thing of the past. [Continue Reading]

Need improved SAP business performance? CIOs can benefit by starting with core systems.

Need improved SAP business performance? CIOs can benefit by starting with core systems.

Think it is easy being a CIO these days? Perhaps more than any CXO role, the chief information officer is coping with significant ‘new’ business challenges. Rapidly evolving technologies, an increasingly mobile workforce and pressure from internal groups to launch their own applications are just a few of the drivers jeopardizing overall business performance. Throw the push to operate at the “speed of now” and the expectations for Big Data into the mix, and it is no wonder that the CIO’s head is spinning.[Continue Reading]

Survivalist Meets SAP Environments: Hiking my way to optimization

The Appalachian Trail runs from Georgia to Maine along the spine of much of the Appalachian range of mountains. While it is an aged mountain range with time taking its toll and eroding many of its previously formidable peaks, it can still be a rugged, rocky and hilly trail. I have been fortunate to hike two separate sections in West Virginia and Virginia with quite variable levels of difficulty, and I look forward to more. [Continue Reading]

Cut SAP® Application Costs – Even those that can’t be seen

Sometimes we do things for one reason and not only get the desired results, but acquire additional results somewhere else as well. An example is converting paper documents to an electronic format in support of green initiatives. Paper is indeed reduced; but, making documents electronic also aids in minimizing lost items, enabling automated work flows, and generally completing the process faster.[Continue Reading]

Is your SAP GRC Firefighter database building up?

When data builds up it can affect SAP system performance. The best practice for this situation is data archiving. This moves the data out of the production system in order to manage database growth while allowing business users direct, transparent access to it. But what about data created by the GRC system? It is imperative that data needed for any audit or legal requirement be immediately available.[Continue Reading]

How small efficiencies make a big impact on the bottom line – Part 1

In this series of short blogs, I would like to refute the conventional wisdom that only big projects result in bottom-line relevant results. While big initiatives do have big potential, they also carry big risk and companies often overlook opportunities to optimize what they already have. Introduce small gains in efficiency that have tangible bottom-line impact. In these blogs we will explore some real-life examples of organizations that have done just that. The focus of this blog is the AP (Accounts Payable) business process, but in the future I will provide similar case studies for other key business processes.[Continue Reading]

The Business Case for Data Archiving

Is a picture really worth a thousand words? I just Googled ‘What is an Infographic?’ I immediately received a very long list of hits. One of the first ones—and my personal favorite—is the Infographic that explains what an Infographic is. Pretty cool.

And this brings me to the topic of Data Archiving. A stretch? Maybe not if you look at data as a ‘picture’ as does the Infographic referenced above. In ERP systems there are great volumes of data that need to be tamed so that it can be sorted, arranged and presented. But in ERP systems, the data is more complicated and how to manage it can get dicey depending on the stakeholders involved and their requirements. For corporate databases, growth must be kept in check or it becomes unmanageable. And, for those using the data, it must be available instantly whenever and wherever it is needed.

So it begs the question: Why not archive it? After all, archiving saves money on a variety of levels! Isn’t that what the boss wants? Ahh. You have to build a Business Case for Data Archiving? Enough said. Let’s go back to the picture concept. Check out the infographic below and let me know if this helps. Also, if you’d like to share this infographic on your own blog or webpage, please use the “embed code” below the graphic.

Copy & Paste the Embed Code below to host this infographic on your own page or blog!

 <code><a href=""><img src="https://www.dolphin-"
 alt="The Case for Data Archiving Infographic" width="600"
 border="0"></a><BR>© 2013 <a href="">

Still Doing More with Less—& Getting BIG Results

Green is the new Lean, so says Alix Stuart in CFO Magazine’s cover article by the same title. It goes on to say that “doing more with less is what many sustainability initiatives are all about. That’s why CFOs are embracing them.” Not only have companies jumped on the bandwagon of sustainability and actually been successful with it, but they are finding that going green has helped streamline their business, provided eligibility for government entitlements and tax breaks, and made them heroes in the eyes of stakeholders. Today even the supply chain is being given a closer look to see if suppliers are adhering to human-rights standards and environmental regulations.[Continue Reading]

The Photograph

On my desk sits a black and white picture of myself and my father. I am perhaps no more than 7 years old in the photo, and I am standing next to a chair where my father sits. My hair is clearly in need of a comb, as I lean happily into his arms. A Toronto Maple Leafs jersey adorns my thin, bony torso. I love the picture for many reasons, not the least of which is that there simply aren’t many pictures of just me and my Dad when I was that age. I had 4 older, and dare I say, more photogenic sisters for whom the camera seemed a more natural fit. But there is also an odd happenstance in the photo. There is a double exposure that has taken place within the plastic casing of our old family Kodak, and growing out of our living room where my father and I share a light moment is an implausible forest of trees. Right beside him. I did not grow up in Jumanji, so I know this to be a trick of the photo.[Continue Reading]

The nexus of technologies is here. Do you have the funds to implement them?

Virtually every technology report and blog discussing trends for 2013 proclaimed that the “nexus” of Big Data, Social, Mobile and Cloud is finally upon us. If you’re like me, I had to consult Webster’s to get an understanding of the word nexus. It means a connected series or group. According to Gartner’s October 2012 predictions and SAP’s Sanjay Poonen, the tightly connected and highly complementary group of technologies and trends will drive information technology (IT) spending through the next five years.[Continue Reading]

Improve Business Processes, Improve the Bottom Line

An old adage in business suggests that it takes money to make money.

Undoubtedly business process improvement efforts such as automated data entry, optimized workflows and streamlined systems require time, effort and resources to make your company more efficient. New technology spending, investments in training, and downtime associated with system conversions all contribute to the total cost.

But new evidence reinforces our belief that business process improvement efforts can result in real financial gains. [Continue Reading]

Patches? We Don’t Need No Stinkin’ Patches?

My friend has a cat named ‘Patches’. She is a sweet, adorable little nugget of goodness. But Patches can be demanding—she needs to be fed, have something cozy to nuzzle up against, and unlike most cats, she actually demands attention day and night. Stick with me, this is going somewhere. I promise.

Software, like Patches, is a wonderful thing. [Continue Reading]