SAPPHIRE 2017 Interview with Dr. Werner Hopf and Brian Shannon

In this interview with Thomas Wailgum of ASUG News, Dolphin CEO Dr. Werner Hopf and Chief Strategy Officer Brian Shannon have advice for companies that are putting a plan together to move to HANA; discuss the importance of managing the lifecycle of information to support emerging audit and compliance requirements; and talk about Dolphin's recent announcement about joining the Hanse Orga Group.

SAPPHIRE 2017 Interview with Dr. Werner Hopf and Brian Shannon

In this interview with Thomas Wailgum of ASUG News, Dolphin CEO Dr. Werner Hopf and Chief Strategy Officer Brian Shannon have advice for companies that are putting a plan together to move to HANA; discuss the importance of managing the lifecycle of information to support emerging audit and compliance requirements; and talk about Dolphin’s recent announcement about joining the Hanse Orga Group.

SAF-T Solution by Country

The Standard Audit File -Tax (SAF-T) report is an OECD-recommended electronic accounting file to use for tax audit.

Download our country-specific solution sheets to learn more about how to comply with SAF-T Tax Requirements in these EU countries. This standard is now mandatory in the following countries:

– France

Poland

Spain

Norway

Portugal

Lithuania

Luxembourg

Austria

Putting a Plan in Place: How the Business and IT Can Work Together to Build a Data Retention Plan

2017-02-06_grc_retentionSAPinsider GRC Special Edition, Fall 2016

A data retention policy is the first step in protecting an organization’s data against financial, civil, and criminal penalties. But a policy is only effective
when it is put into action. Many companies spend time developing and reviewing retention policies, but have little knowledge of how to apply those polices to the electronic data in their SAP systems or how to remain compliant as retention requirements change over time.

Departments such as legal, finance, and HR must have a strong understanding of how retention requirements apply to the business — but they are not alone. The IT department needs to know how and when to apply those retention rules to electronic data.

Read James Baird’s latest article on how to reduce risk in your organization by putting a data retention policy in place.

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Audit Extraction Cockpit

This whitepaper describes how the Audit Extraction Cockpit can be used to extract SAP online and archived data according to audit and fiscal requirements. The Audit Extraction Cockpit can be used to respond to specialized global audit requirements including Sarbanes-Oxley (SOX) in the US, Standard Audit Format – Tax (SAF-T) in the European Union (EU), and other emerging audit requirements in Latin America and around the world.

 

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Audit Extraction Cockpit

AEC_ss_thumbnailThe Audit Extraction Cockpit is a certified solution that allows auditors or the SAP Competence Center, under the control of the system administrator, to easily retrieve any table based online or archived data from SAP. Use this solution to respond quickly to requests from a tax auditor or internal/external auditor.

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Dolphin Archive Link Indexer (DALI)

DALILink Key Business Documents and Images to SAP® Transactions. Streamline the capture and indexing of key business documents in SAP systems to comply with corporate retention policies and improve the access to information for users. DALI enables users to scan and import PDF documents or images and instantly link them to all the relevant transactions in SAP systems while also ensuring that the information is stored according to SAP best practices.

 

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Managing Data During Growth And Change

Midstream Business, October 2015

Dr. Werner Hopf
 
The problems of Big Data are difficult enough to overcome on a daily basis— but many midstream organizations that underwent a merger, acquisition or divestiture during the modern big data boom actually found these headaches multiplied. What’s a chief information officer to do? Here are three missteps to avoid when considering a corporate transformation.

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Journal Entry Processing for Dolphin Process Tracking System

Improve Journal Entry Processing with Automated Input, Workflow and Document Management

Dolphin Process Tracking System for Journal Entry (JE) solution breaks down the silos of information that make it difficult to create, manage and control journal entries in SAP systems. The solution helps organizations:

  • Automate and track complex journal entry approval chains
  • Digitize and enforce the inclusion of journal entry supporting documentation
  • Quickly escalate journal entry approvals during critical financial close periods
  • Comply with fiscal regulations such as SOX
  • Report on and measure the efficacy of the entire journal entry process

For companies that want to ensure greater transparency and auditability of their financial close process, it provides a better way for companies to complete journal entry approvals and mitigate the associated risks. With this solution, organizations can create, track and report on journal entries directly in the system of record, SAP.

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GE Water & Process Technologies Maximizes Procure to Pay Efficiency with Dolphin

Hear Gretchen Kincade of GE Water & Process Technologies speak about how the company created a global center of excellence for controlling accounts payable activities across a broad multi-national organization to ensure maximum performance, achieve superior match rates, and capture all available discounts.

By integrating the Dolphin Accounts Payable solution with Ariba, GE Water has been able to gain better cost control over the procure-to-pay process with:

  • Increased visibility and global metrics enables centralized oversight of an off shored Accounts Payable process
  • An optimized the entire Buy-to-Pay process to meet and surpass corporate document retention and compliance standards
  • Coordinated large multi-national project with a change leadership strategy to put the right pieces in place for success

 

 

Hubbell Inc. Gets Electrifying Results from Data Archiving

Hubbell Incorporated, an international manufacturer of quality electrical and electronic products since 1888, had grown for over a century through acquisition. This left the company with many legacy systems across its many business units. To increase efficiencies and lower costs, the company wanted to standardize its systems and use one solution so they could have a single source of truth across the organization. The company decommissioned it 18 legacy systems and moved onto a global single instance of SAP in 2006.

With many products and business units running on the same SAP system, the company quickly found that transactional data was growing rapidly. Hubbell estimated that the system would reach 3 TB of data in less than 2 years. This amount of data would be very costly as the company’s SAP instance was outsourced. The company was therefore billed for each GB of data storage. They were also billed for the length of time necessary to do system back ups, which was growing longer as the system’s data volume grew. In addition, business users, who were used to running queries quickly against the legacy systems found that their query response time in SAP systems were much slower than expected.

The company decided it needed to start archiving right away to improve performance and lower the total cost of ownership of its outsourced SAP systems.

Solution

The company turned to Dolphin to devise a data management strategy. The Dolphin solution leveraged Hubbell’s existing SAP system infrastructure and storage and Dolphin consultants helped Hubbell implement data archiving to reduce data volume. The solution included:

  • Standard SAP archiving objects
  • PBS archive add ons
  • PBS ContentLink

Phase one was completed in 2007 and focused on archiving data from the areas with the company was experiencing the largest data growth: MM, FICO, and iDocs. Subsequent phases focused on archiving data for other areas. Phase two (2008) focused on sales and billing data. Phase three (2010) focused on archiving master data. Phase four (2012) focused on archiving BI data.

Results

The company experienced immediate benefits from archiving. It was able to keep data under the 3 TB limit and enable:

  • Reduced data storage and hosting costs
  • Faster user queries for online and archived data
  • Faster backup of SAP systems
  • Simplified upgrade to new SAP systems and databases
  • Reduced risk with secure storage of retained data

 

Tenneco Inc’s Data Archiving, Migration and Decommissioning Project Delivers Positive ROI & Simplifies Global Audit Reporting

Tenneco is one of the world’s largest designers, manufacturers and marketers of clean air and ride performance products. The company needed to respond to various international audit requirements and was using a manual and inefficient archiving process to retain its historical data. The process was made even more difficult because the company was storing a large volume of data from multiple SAP systems that were located around the globe. The company stored data and images in two separate content management systems which were old, out of date and becoming increasingly expensive and difficult to support. Also, a large amount of the unstructured information (images) was difficult to access because it was stored in a completely separate system that was not integrated with SAP systems.

The company wanted to automate archiving and move to a single content management solution to reduce the cost and complexity of retaining historical data and facilitate its international audit reporting requirements. Audits represented the most complex and time-sensitive information queries, so despite the fact that company had previously implemented SAP DART, it wanted to find a solution that would reduce the time and effort involved in extracting data for audits.

Solution

Dolphin worked with the company to develop a comprehensive solution that incorporated data archiving, migration, and decommissioning with audit extraction tools.

To start, the company migrated its existing data out of its two legacy content management systems and moved it into a single solution, the Dolphin Content Archive Service for Disk. With this new, lean repository users were able to easily access all data and documents directly through SAP systems.

The company then archived an additional 3.5 TB of data out of its production system and into the new repository, saving considerable space and improving SAP system performance.

To improve audit response time, the company chose to implement the Audit Extraction Cockpit which facilitated the extraction of data for audit inquiries and other ad hoc extraction requests.

Results

With this project, the company was able to achieve the following benefits:

  • Reduced data in online systems by 3.5 TB
  • Reduce system complexity and cost by moving to a single content repository
  • Faster audit response time
  • Easier access to archived images in SAP systems

 

Honeywell’s Flexible and Scalable Approach to Global AP Processing – One Process, One Solution

Honeywell International, a Fortune 100 diversified technology and manufacturing leader, was looking to improve its AP efficiency with a solution that could be used across its six global business groups. Everyone, everywhere should be able to use the same process and the same solution, so the company could more accurately track and report on invoice status. The global and diversified nature of the business required a solution that was also flexible enough to allow the company to extend its common core process to accommodate local business needs and regulations where necessary.

Solution

The company initially rolled out Dolphin Process Tracking System for Accounts Payable in 2006, at the same time the company was rolling out its global SAP system. At this time, the company used the Dolphin solution to provide a centralized view of scanned invoices received from across the company. Gradually, over time the company expanded the functionality of the solution in phases to include capabilities such as:

  • Increased electronic invoice capture, including OCR (paper, fax, or email) and EDI (large vendors or inter-company transactions)
  • Automated the processing and coding of non-PO vendor invoices (i.e., Utilities, Rent)
  • Configurable business rules to increase ability to auto-post invoices
  • Tight integration with SAP OM to support billing documentation requirements
  • Flexible document search and batch output to support internal and external inquiries and local document storage requirements

Separate phases and functionality were rolled out in 2010, 2011, and 2013.

Results

Now that the company is using one common process and one common solution for Accounts Payable, it has achieved many benefits including:

  • 40% auto-posting of invoices
  • Real-time view of invoices across all six business units
  • Ability to increase volume without increasing headcount
  • Fewer keystrokes required for invoice entry and validation
  • Faster processing of Non-PO invoices, such as utility invoices
  • Ability to support international documentation requirements quickly and easily
  • Compliant with EU payment directive and other regulations
  • Multiple shared service centers running on the same IT infrastructure

Collier County Clerk of Courts Implements an Audit-Ready Invoice Processing Solution

The largest county in Florida wanted to centralize and automate the processing of more than 7,000 invoices a month. The county had implemented SAP ERP more than a decade before and used the software for many of its financial processes; however, the AP department still relied on a paper-based invoicing process. Vendors mailed invoices to the county’s various offices and departments, and these invoices were then routed for manual approval. For an organization that manages massive projects like constructing roads and buildings, accurate financial planning is crucial. Also, Florida Statute requires the Collier County Clerk of Courts to audit these documents to ensure legality of payment, which can increase the timeline for processing invoices.

“We had manual processes in place for receiving and processing invoices,” says Jane McDonald, Senior Project Manager for Collier County Clerk of Courts. “Workers used email and interoffice mail and didn’t always send the invoices to the AP department right away. We didn’t have visibility into an invoice’s status until it was approved and entered into SAP ERP at the very end of the process. Because our projects sometimes continue for months, workers often had to search through file cabinets (files are kept on site for two years) or warehouse archives to locate older invoices.”

The Clerk of Courts management information system (MIS) and AP organizations knew it was time to research new technology that would leverage the SAP workflow. A cross-functional team was assembled and began to evaluate how much work would be required to build and maintain a custom solution from scratch. At the same time, they also considered third-party vendors that might be able to provide an appropriate solution. Key capabilities the county identified include:

  • Ability to integrate the chosen technology with the organization’s current SAP environment
  • Digital storage of invoices
  • Easy extraction of information for auditors

Solution

The county’s vendor selection team chose Dolphin’s Process Tracking System for Accounts Payable (PTS-AP), which went live in August 2012. The project involved instituting a new accounts payable workflow aimed at centralizing the AP process countywide. Key feature are:

  • Automated invoice capture, with scan and capture
  • Powerful InfoCenter to facilitate invoice processing and troubleshooting by the AP staff
  • Automated workflows to route invoices to the appropriate department that, in turn, can route it for additional approval(s).
  • Improved exception handling for If an invoice is rejected during that process, it can be easily returned to the vendor with a rejection code along, with any backup documentation to explain why it could not be paid.

“All of these steps in the invoice approval process have a predefined status within the system’s workflow,” explains Frank Bodino, Senior Systems Analyst at Collier County Clerk of Courts. “In this new process, all of the steps are visible. We know where each invoice is at all times, we know who looked at it, what notes they put down, and when it was approved. If the invoice was rejected, we know why.”

After the invoice is approved, the goods receipt is matched, and the AP audit is performed, then the invoice can be posted to SAP ERP. “All the information we need to post the invoice is there, so there’s no dual-keying or duplication of data,” McDonald says. “We just hit the button, and the invoice information posts.”

Improving the AP business process required changes across the entire organization. For example, since invoices now come into the AP department as the first step of the new process, the various departments within county government had to adapt to a new workflow where AP clerks scan the invoices.

While the new workflow for invoice processing is much more streamlined and intuitive, it did require training users on the new system and getting their buy-in on the updated processes. “Just like with any training, some people caught on very quickly and others struggled with the new processes,” says McDonald. “The project team created training documents to help explain the process in a way users could understand.”

Results

According to McDonald, the new solution has delivered all of the benefits advertised and more.

  • Easy access to and cost effective storage of invoice documents
  • Simplified approvals process
  • Ability to track how many invoices are processed in a given period is helping the organization measure its own performance.
  • Improved visibility both internally and externally.

“Now, we can provide our external auditors with invoice information, purchase order (PO) information, and backup documentation more easily than we could with the paper-based system,” says McDonald. “In the past, we had to go back to the paper files and dig out the invoice which was time consuming. A significant time and cost savings benefit was our ability to search by check number or the clearing document and instantaneously receive the information associated with the invoice.”

The improved metrics have also pinpointed any delays in the AP process. For example, the new process showed that many invoices are rejected because vendors don’t provide PO numbers on their invoices. Without the PO number, AP clerks were forced to try and find out which department and what purchase generated the invoice. By requesting that vendors provide the PO number on their invoices, the AP process has been streamlined even further.

According to Bodino, the county has become more efficient thanks to the new solution. “We have been able to fix and change processes that, while they worked, were cumbersome at best,” he says.

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Big Lots Reduces the Problems of Big Data and Sales Audits

Shortly after Big Lots, the nation’s largest broadline closeout retailer, implemented SAP IS-Retail the company noticed that its retail stores were generating a lot of data.

In fact, data was growing two to three times faster than what the company had initially estimated, and would reach 30-40 TB by the end of the year. This incredible increase in data volume was already causing performance problems, which would only get worse over time. Due to the year-round, high pressure nature of the retail business, the company needed to find a solution immediately and it needed to be able to be implemented quickly, during the company’s very short SAP system maintenance windows.

In addition, the large amount of data that was being generated with each retail sales transaction also made it difficult for the company to retrieve data for sales tax audits. The data extraction process was very manual and complex. Each audit inquiry required seven separate steps to extract data from both the SAP BW and the SAP ECC systems. To be able to respond within the 2 week time frame provided by auditors, the company needed to find a better, faster solution for extracting data.

Solution

Big Lots engaged Dolphin to help develop a Data Volume Management strategy to control growth of data in the SAP BW and ECC systems, enforce data retention requirements and improve performance. The solution provided:

  • Secure, low cost storage for archived data
  • Nearline storage for fast retrieval of archived data for analytics
  • Common infrastructure to support both BW and ECC
  • Fast and easy retrieval of data by users
  • Simplified reporting for Sales Audits
  • Data retention compliance with business requirements

The solution was implemented in phases. In the first phase, the company controlled its data growth by archiving its business complete data. In the second phase, the company addressed the performance issues by adding fast and flexible retrieval access to the archived data and custom reports. The sales tax audit report was created as part of this phase.

Results

The company was able to stabilize data volume growth in both the SAP BW and ECC systems and improve user productivity through faster system performance and elimination of manual steps in reporting. Benefits of the solution include:

  • Stablized database growth
  • 97% reduction of data with archived and nearline technology
  • Reduced time to complete sales queries to 5-10 seconds
  • Improved Sales audit responses to 1 day from 2 weeks
  • Improved sales reporting 200%
  • Reduced data growth rate by 90%
  • Increased user productivity with faster system performance and automated reporting
  • Satisfied retention and tax reporting requirements

Big Lots Simplifies Sales Audits by Associating POS Receipts Directly with its SAP Financials

This presentation details how leveraging SAP POS Data Management application and nearline storage options help to ensure the vast amount of highly varied retail transaction data created across the company is easily accessible, improving audit response time and increasing productivity.

Manish Garg, Director, SAP CoE at Big Lots and Dr. Werner Hopf, CEO and Archiving Principal at Dolphin, discuss:

  • Big Data volumes generated by POS-DM require solutions such as nearline storage, which provide the performance and speed required for reporting on business-critical data
  • Associating POS-DM data with Financial transactions reduces the number of systems and steps required to generate audit reports
  • Archiving POS data ensures adherence with data retention policies, providing additional cost savings and mitigates risk
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Pepco Holdings: Optimizing Accounts Payable Processes

Pepco Holdings Inc. (PHI) is one of the largest energy delivery companies in the mid-Atlantic region wanted to centralize its accounts payable processing to increase efficiencies and lower processing costs. The company had grown gradually through acquisition, and as a result, was receiving, reviewing, approving and processing invoices at more than 20 locations in four states and five jurisdictions. The accounts payable processes were disjointed and very manual, which increased the company’s cost of paying invoices and made it difficult to stay in compliance with the highly regulated industry’s stringent data retention requirements.

Solution
As part of PHI’s Invoice Improvement Project (IIP), the company implemented Dolphin’s Process Tracking System for Accounts Payable (PTS-AP) solution with the Supplier Portal by Taulia, for the following key capabilities:

  • Advanced imaging and digitization of invoices
  • SAP-enabled workflow solutions to automatically post or route invoices based on the company’s multi-tiered corporate approval policy
  • Centralized, efficient storage of invoice images for easy access
  • Self-service portal access for self-service invoicing and online inquiries
  • Real-time analytics and reporting on invoice processing metrics for productivity, cash flow, and status tracking.

The solution was rolled out across all three of PHI’s utility companies, Delmarva Power & Light, Atlantic City Electric, and Pepco, in a comprehensive process-driven initiative unlike any other accounts payable project in the utility industry.

Results

The company was able to achieve over $3 million in savings for 2014 – an incredible return on investment. Mary Gabriel, Manager of Accounts Payable and Sarbanes-Oxley stated “Enhanced controls, increased transparency and shortened cycle times are a direct result of the process-centric innovation the solution provides”. Key results include:

  • Reduce the average invoice processing time from 30 days to less than 10
  • Automated the processing of low-dollar, high-volume invoices
  • Improved reporting and compliance with regulatory requirements
  • Reduced document storage fees by 39% for savings of more than $100,000 each year
  • Increase transparency with their suppliers and strengthening their relationships
  • Captured nearly $2 million in discounts in by offering early payments to their suppliers through the intuitive supplier platform

In June 2015, the company received the Supply Chain Excellence award from Southeastern Electric Exchange for its innovative Accounts Payable project.

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Managing Data through Corporate Transformations

DataInformed, August 2015
Dr. Werner Hopf

Pick up the business section of The New York Times, The Wall Street Journal, or USA Today and what do you see? It’s hard to go more than a day without spotting a news item about a company merger, acquisition, or business unit divestiture. All three are typically viewed as favorable strategies for achieving growth and improved profitability, but in today’s age of big data, executives have a lot more to worry about than final regulatory approval.

Managing the transfer of intellectual property (IP), where much of the value of a deal may be derived, has always been a concern. Now, with the ubiquity of big data and the rise in cloud computing, this concern is greater than ever. Each business transaction carries its own challenges and requirements to meet the desired outcome, but there are important steps that can be taken for mergers, acquisitions, and divestitures that will help to ensure that the big data changing hands does not turn in to a big problem.

Read more of the article on DataInformed.com

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Managing Explosive Growth of SAP Data across Multiple SAP Systems

A world-renowned manufacturer and retailer of revolutionary consumer electronics needed data strategies that would enable them to manage its explosive online retail growth while keeping customer data secure and available for reporting and audit requests. With 25 Billion transactions per year, the company’s existing infrastructure could not support the volume of data and system performance, stability, and functionality were being negatively impacted. The data volume also posed a significant risk, because the company was responsible for keeping the data secure for long periods to support tax and data privacy audits.

To manage its enormous volumes of data, the company needed a comprehensive data volume management strategy that would enable it to:

  • Move static and business complete data out of production systems into archive storage
  • Scale to support potential future data growth
  • Support analysis with fast, flexible access to historic sales data
  • Secure legacy data according to current legal requirements
  • Enforce data retention policies for fiscal and consumer data
  • Enable fast response to audit inquiries

Due to the volume of data, the company needed an aggressive archiving strategy to keep production systems running at optimal levels. In addition, new privacy regulations required the company to go back through historical, archived data and ensure that it met current consumer data privacy standards.

Solution: Archiving to Hybrid Storage with Data Retention & Audit

Dolphin provided the company with data strategies that would 1) help it meet current demands and scale to meet future growth and 2) stay compliant with retention and audit requirements. Key capabilities include:

  • Implementation of Standard SAP Archiving Objects with PBS Archive Add On modules for seamless access
  • PBS Nearline storage for fast access to archived sales data used in analysis
  • Dolphin Data Management and Archive Management Cockpit for encrypting production and archive data
  • Dolphin Archive Retention Cockpit to enforce corporate retention policies
  • TJC Audit Extraction Cockpit (AEC) for flexible audit reporting

Dolphin used an aggressive archiving strategy and a hybrid storage model. Frequently accessed sales data was moved to nearline storage for additional compression and fast access. Dolphin also employed data security and encryption to protect sensitive customer data and added audit tools to facilitate responding to fiscal and legal requirements.

Results

The company has been working with Dolphin for almost 10 years to keep their data growth under control. To date the company has realized the following benefits:

  • Archived more than 250 TB data
  • Improved system performance
  • Compliant with data privacy and security regulations
  • Improved response time for internal and external audits

 

Improving Financial Compliance using DART

DART is not just an IRS tool. Learn how to get the most from it.

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SAP Data Retention Tool (DART) and Dolphin Audit Solutions

Screen Shot 2015-11-11 at 12.19.14 PMPrepare SAP Systems and Data to Meet Financial, Regulatory and Compliance Audits

To respond quickly and accurately to different, rapidly evolving financial, compliance, and regulatory audits, organizations must ensure SAP® systems and data are ready to meet multiple, sometimes conflicting requirements. Dolphin helps organizations meet audit-related challenges by leveraging native SAP capabilities and implementing industry-leading SAP add-on software solutions to optimize and automate complex audit processes.

The SAP Data Retention Tool (DART) is just one of the solutions that Dolphin implements for our customers. DART part of your SAP general ledger module and extracts the audit information needed by the US IRS Rev. Proc. 98-25, German tax legislation, and other financial audit requests.

For companies with complex, multi-national, or high-volume audit needs, Dolphin can provide a comprehensive audit solution that is tailored to meet specific audit requirements across multiple jurisdictions and retention periods.

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SAP Auditing 101: What Every Organization Running SAP Needs to Know

To prepare for different, rapidly evolving financial, compliance, and regulatory audits, organizations must transform the way they do business. This white paper provides an action plan for aligning the multiple, sometimes conflicting, audit requirements to SAP® systems.

  • Importance of having Information Lifecycle Management
  • Challenges that organizations are facing as they create new roles and responsibilities and put new policies and procedures in place to address multiple requirements
  • How to leverage native SAP capabilities to flexibly support audit requests
  • Different add-on audit solutions for SAP systems that help optimize and automate audit processes

With the right plan and technology in place, organizations running SAP applications can respond quickly and accurately to audit requests.

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Cobra Electronics Improves Time to Payment With Easy Access to Sales Orders

Cobra Electronics, a leading global designer and marketer of communication and navigation products, found that customer billing questions were impacting the company’s time to payment. Resolving billing questions often took multiple calls and the staff had to search for and assemble sales order related documents from many areas.  This problem was even greater when large customers had billing questions, as delayed payments on large orders significantly impacted the company’s cash flow.

At the time, the company would manually key in all order information, hand write the SAP document number on each order, the copy the order, file it and then send it to be scanned and indexed in SAP applications.

The company wanted to automate this process to reduce the manual, time consuming parts of the order entry process and reduce the time required to respond to billing questions. The goal was to be able to answer questions in a single call. To do this the company would need to be able to:

  • Search for and instantly access all sales order related documents – bills of lading, credit memos, sales orders – regardless of where they resided in SAP.
  • Access customer-related non-SAP documents that are covered under Sarbanes Oxley (SOX) policies.

The new solution would replace the existing, homegrown imaging system with a solution that would be capable of managing all customer order related documents and flexible enough to scale to meet the needs of other business process areas.

Solution
Dolphin implemented a solution that included Dolphin Process Tracking System for Accounts Receivable, Dolphin Document Navigator and Output and Dolphin Cloud Archive Service. The solution, would enable every sales representative (SR) to have a complete 360 degree view of all sales order related documents by enabling:

  • Intelligent scanning of sales orders
  • Linking of scanned images and bar codes to SAP transactions
  • Searching for customer-related documents across all of SAP
  • Ability to select and assemble all customer-related documents in a single PDF
  • Ability to print, fax or email selected documents

With this information close at hand, sales staff can easily engage customers in a real-time discussion and answer inquiries or resolve disputes on the spot.

Results
The solution was implemented in 37 days using very few IT resources. Thus far the company has significantly improved time to payment. Other benefits include:

  • Reduced time to resolve customer billing inquiries from 3 days to minutes
  • Faster payment and reduced Days Sales Outstanding (DSO)
  • 50% reduction in time to resolve collection issues
  • Instant access to customer-related documents from SAP and non-SAP systems
  • Increased productivity
  • Improved customer satisfaction
  • Faster audit response time
  • Improved compliance with secure document retention

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Archiving Big Data to Support GRC Initiatives

Enterprise CIO Forum, February 2015

While many organizations are racing to figure out the best analytical approach to extract business value from Big Data, most are still trying to determine how to deal with very practical concerns related to storing such large volumes of information. Further complicating matters is that much of this data is heavily regulated by numerous outside entities, each with a say in how long it must be retained and in what format it must be saved. While many CIOs and their teamss remain unsure what role governance should play in their data archiving strategy, there are several clear benefits attained through archiving.

All too often, the concept of archiving still conjures up images of either IT or end users taking information offline to be stored away in a dusty basement where it might be safe from disaster, but extremely difficult to organize and ultimately, access. That’s not the case. Archiving today simply refers to the process of moving data from an active database to a more cost-effective storage platform. With a well-planned strategy, the data remains easily accessible to users.

To read the full article on Enterprise CIO Forum click here

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Differentiating Good from Great. Transform Key Financial Processes to Gain Competitive Advantage and Drive Results

SAPinsider, Jan/Feb/March 2015

Strong financial leadership means more than cost-cutting and performance management. Customers and vendors are looking for reasons to do business with your company — they are differentiating the good companies from the great. To find out where your organization falls on the spectrum, start with this question: Are your finance processes optimized for internal and external business drivers?

Successful finance organizations distinguish themselves in many ways, but the most strategic and successful start by improving service levels and transforming the business to adapt to changing market conditions. Let’s look at three ways companies can adopt a relentless approach to business transformation that drives results.

To read the full article click here