Winning the Order to Cash Race

Cutting costs is a surefire way to improve the bottom line, but visionary Global Business Services leaders do more by controlling costs, cash, and risk. During this session we’ll discuss how to identify opportunities for process improvements across the entire Order-to-Cash mega-process. We’ll discuss how to prioritize improvements based on corporate strategic goals for cost containment, risk management and cash flow optimization. We’ll also help you build a business case to overcome common hurdles such as:

  • Executive and organizational “buy in”
  • Harmonization of improvement across your ERP systems
  • Engaging your stakeholders
  • Calculating ROI
Please fill out the form to access the webcast:   [marketo-fat form="888"]

Winning the Order to Cash Race

Cutting costs is a surefire way to improve the bottom line, but visionary Global Business Services leaders do more by controlling costs, cash, and risk. During this session we’ll discuss how to identify opportunities for process improvements across the entire Order-to-Cash mega-process. We’ll discuss how to prioritize improvements based on corporate strategic goals for cost containment, risk management and cash flow optimization. We’ll also help you build a business case to overcome common hurdles such as:

  • Executive and organizational “buy in”
  • Harmonization of improvement across your ERP systems
  • Engaging your stakeholders
  • Calculating ROI

Please fill out the form to access the webcast:


Great-West Financial Goes Mobile to Speed Approvals and Drive Immediate Business Value

Great-West Financial needed a mobile solution to improve the timeliness of its invoice approvals so its users could approve invoices whether they were in the office or out in the field. Yet, the regulated financial services company didn’t want to sacrifice centralized transparency or control.

This webcast demonstrates how in only a few weeks, Great-West Financial was able to deploy the Dolphin Mobile Approval app powered by Innovapptive to:

  • Approve and code Non-PO Invoice.
  • Accelerate the resolution of blocked or held invoices.
  • View invoice images as an attachment.
  • Approve other SAP transactions from a single mobile app.
  • Activate same app with 40+ additional line of business approvals.

Please fill out the form to access the webcast:

Dolphin Advanced Approvals on SAP S/4HANA Cloud Platform

Advanced Approvals Add On for Accounts Payable

Dolphin Advanced Approvals is an add on solution for Dolphin Process Tracking System for Accounts Payable. The application enables business users to approve or manage exceptions on vendor invoices using the web or a mobile device. Listen to Dolphin CTO Vishal Awasthi explain the benefits of using this application and watch a demo to see how it can:

  • Reduce costs
  • Improve efficiencies
  • Reduce cycle time for processing invoices

Video Transcription

PO and Invoice on SAP HANA

Dolphin is an AppDev partner with SAP. We help our customers improve the performance of their business processes by giving them the solution that optimizes and automates them. At the same time, we also help them improve the performance of their SAP systems through data volume management.

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The solution that we are going to show here is called the Dolphin’s Advanced Approval for Accounts Payable. It runs on the HANA Cloud Platform. This solution is essentially an extension app for our on premise accounts payable application (PTS-AP). The app allows us to extend the reach of our on-premise solution to the new user base.

In this demo we’re gonna see the example of Dolphin’s advanced invoice approval application that runs on the HANA cloud platform.

Here we’re going to take the example of the invoice that has just been sent by the accounts payable team for approval and the verification of the accounting information.

To take an action the user can actually click on this web approval link which you can see down here. That link essentially points to the HANA cloud platform base UI5 app. When they click on that app link using the single sign-on option, they might be taken to a screen like this here.

I can see the image side-by-side with the invoice information, which is shown here on the left-hand side.

We can see information like the PO number, the invoice number, the date, the amount, the reason code, why the invoice was sent

This application isn’t just limited to the invoice approvals, so it can also be used to resolve the exceptions such as the price mis-match between the PO and the invoice.

I can scroll down and I can see the notes from the accounts payable team in case they have some special notes about this invoice.

I can see where the invoice is going next.

I can see the invoice history as to what has happened to this invoice from the point it came into the accounts payable team.

I can upload any extra attachments.

I can put some notes of my own.

But finally, I can simply approve or reject the invoice using these two options.

When that happens, at that point, I can say accept and now basically the invoice will be approved. This actually will be sending a real time approval to the Dolphin add on solution (PTS-AP) that runs on the ECC which will then allow the accounts payable [team] to post this invoice or if you have the rules configured to auto post the invoice, the invoice will actually post automatically in the finance module in SAP.

We offer deep integration to SAP and at the same time we bring deep domain knowledge in accounts payable.

Our solution really plugs into SAP and now with the HANA cloud extension app we can bring the innovation at a much faster pace in the cloud and also extend the reach of our on-premise application (PTS-AP).

We chose to go with the HANA cloud platform because it really does offer us seamless access to the on premise components of the Dolphin solution. It allows us to give our customer the options for the user authentication and it really makes it very easy for us to manage the deployment and the ongoing maintenance of the solution.

University of Toronto Masters Invoice Processing

The Facilities and Services Department of the University of Toronto was looking for a solution to enable more efficient invoice capture and routing so it could reduce errors, eliminate paper-based processes, and shorten the payment cycle to vendors. The department, which is responsible for maintaining the downtown campus of the 4th largest university in North America, wanted to gain greater control over the large number of Non-PO invoices the university processed each month and benefit from better pricing/discounts from its wide network of vendors. Due to the unique audit and compliance requirements of this institution, the university also wanted to improve visibility into the entire invoice lifecycle from capture through posting and payment through the use of unique vendor spend reports.

After a detailed search for a solution that could meet the university’s needs, it selected the Dolphin Process Tracking System for Accounts Payable (PTS-AP), which enabled the university to achieve significant cost savings through the following key capabilities:

  • Flexible invoice capture to capture invoices electronically, improve invoice accuracy, and eliminate paper
  • Automated approval and exception handling workflows to shorten the payment cycle to vendors
  • Real-time invoice information to improve visibility into invoice processing, including Non-PO invoices
  • Ability to view invoices by vendor to reduce the time spent on vendor inquiries and report on vendor spend
  • Web and email notifications and escalations for approvals and exception handling
  • Ability to delegate approval authority to multiple individuals over a selected time period to accommodate employee sabbaticals
  • Report on utility consumption, spend trend, and more to improve compliance with the university’s policies and regulations


Since implementing the solution in late 2014, the university has been able to:

  • Gain complete transparency into invoices on spend by individual, departments, etc.
  • Fast capture and processing improves consistency of payment process, resulting in more discounts and avoidance of penalties
  • Capture of utility consumption is a huge gain for the department
  • Online processing results in no duplication of effort, freeing employees to do higher-value tasks instead of low-value clerical work
  • Sustainable online solution: the university is removing 80K sheets of paper, reducing office and storage space, etc.

Based on the current volume and cost of invoice processing in the department, the department expects to save 250K in the first year.

Advanced Approvals on SAP HANA Cloud Platform

Fast invoice approvals allow organizations to control cash flow and capture early payment discounts from vendors. To do this, busy users need an application (app) that will let them approve and handle exceptions for Accounts Payable invoices anytime, anywhere using any device. Organizations, however, need an app that does more than that. They need an app that provides users with a simple and consistent user experience from their desktops to their mobile devices. They also need an app that is tightly integrated with sophisticated Accounts Payable processes and workflows, cost effective, and easy to deploy to thousands of users. Dolphin Advanced Approvals is the first cloud-based app that provides such a solution.

Available on the SAP HANA Cloud Platform, Dolphin Advanced Approvals is a modern and responsive app that ensures organizations can deploy an innovative app for approving invoices and managing exceptions in days, not months, without breaking the budget or increasing support efforts.

Individuals can use the Dolphin Advanced Approvals app to quickly review, correct, and approve invoices on a mobile device or on their desktop. The app’s simple and modern user interface makes it easy to use, even for those who are unfamiliar with SAP® applications.

Cooper Cuts AP Processing Costs with Vendor eInvoicing

Cooper Industries, a leading worldwide manufacturer of electrical products, tools and hardware had automated its invoice capture and processing with Dolphin Process Tracking System for Accounts Payable. However, the high volume of invoices the company meant that the cost per invoice was still high as the company needed to to process the mail and capture the hard copy invoice. It became clear that the company needed to look at increasing the percentage of electronic invoices received to further drive down processing costs and meet their operational goals.


Dolphin recommended our e-Invoicing solution to eliminate all paper and manual handling. Invoices wouldn’t need to be validated, scanned,  indexed, or distributed. Instead, vendors would be able to transmit  the same information directly to the company over the Internet. The vendor invoice data and the image would be imported into SAP, starting the Dolphin Process Tracking system workflows, significantly reducing the time and effort required to process each invoice.

A pilot was implemented first to standardize the process and integrate e-Invoicing with the exiting organizational structures. Involving the Procurement team at this time was essential to encouraging vendors to switch to eInvoicing. The Vendor ‘on-boarding’ proved to be fast and very efficient and the project was brought in on budget.


Since implementing the solution, the company has realized the following results:

  • Reduced processing costs by 72%
  • Decreased processing time by 8 days
  • Offer vendors a variety of input methods, including email or virtual printing
  • Processes have become less complex
  • Fewer errors and exceptions
  • One-day processing earned vendor early pay cash discounts
  • Better audit trails

After seeing these results, the company also implemented a successful intra-company e-Invoicing project to simplify invoicing between business units.

Travel and Expense Reporting for Dolphin Process Tracking System

Simplify Expense Reporting, Comply with Expense Policies, and Improve Transparency
Submitting expense reports can be time-consuming and frustrating for employees and a challenge for accounting departments. Dolphin’s Travel and Expense Reporting, which is available as an option with the Dolphin Process Tracking System, makes it easier for employees to enter expenses while on the road, using web or mobile clients.
Simplify Expense Reporting

  • Capture and attach receipts from a mobile device.
  • Auto-populate expense items from corporate credit card statements or enter details manually.
  • Ensure expenses comply with corporate categories, properly recover VAT and other input tax.
  • Enter line or header notes to facilitate processing.

Enforce Expense Policies & Procedures

  • Automatically route expenses to approvers based on SAP hierarchies and approval authority levels.
  • Flexibly approve expenses in SAP, by email, on the Web, or using a mobile device.
  • Set up substitute approvers or forward to other approvers to ensure quick, consistent processing.
  • Automatic reminders and escalation if expenses are not filed or approved in a timely manner.

Improve Transparency & Auditability

  • Track expenses in real-time by expense type, user, or date, either online or using configurable reports and dashboards.
  • Analyze expense reporting patterns to prevent rogue spending and fraud.
  • View supporting documents instantly, from a secure,low cost, SAP-compliant content repository.
  • Maintain a comprehensive trail of expense approvals to support audit inquiries.

GE Water & Process Technologies Maximizes Procure to Pay Efficiency with Dolphin

Hear Gretchen Kincade of GE Water & Process Technologies speak about how the company created a global center of excellence for controlling accounts payable activities across a broad multi-national organization to ensure maximum performance, achieve superior match rates, and capture all available discounts.

By integrating the Dolphin Accounts Payable solution with Ariba, GE Water has been able to gain better cost control over the procure-to-pay process with:

  • Increased visibility and global metrics enables centralized oversight of an off shored Accounts Payable process
  • An optimized the entire Buy-to-Pay process to meet and surpass corporate document retention and compliance standards
  • Coordinated large multi-national project with a change leadership strategy to put the right pieces in place for success



Honeywell’s Flexible and Scalable Approach to Global AP Processing – One Process, One Solution

Honeywell International, a Fortune 100 diversified technology and manufacturing leader, was looking to improve its AP efficiency with a solution that could be used across its six global business groups. Everyone, everywhere should be able to use the same process and the same solution, so the company could more accurately track and report on invoice status. The global and diversified nature of the business required a solution that was also flexible enough to allow the company to extend its common core process to accommodate local business needs and regulations where necessary.


The company initially rolled out Dolphin Process Tracking System for Accounts Payable in 2006, at the same time the company was rolling out its global SAP system. At this time, the company used the Dolphin solution to provide a centralized view of scanned invoices received from across the company. Gradually, over time the company expanded the functionality of the solution in phases to include capabilities such as:

  • Increased electronic invoice capture, including OCR (paper, fax, or email) and EDI (large vendors or inter-company transactions)
  • Automated the processing and coding of non-PO vendor invoices (i.e., Utilities, Rent)
  • Configurable business rules to increase ability to auto-post invoices
  • Tight integration with SAP OM to support billing documentation requirements
  • Flexible document search and batch output to support internal and external inquiries and local document storage requirements

Separate phases and functionality were rolled out in 2010, 2011, and 2013.


Now that the company is using one common process and one common solution for Accounts Payable, it has achieved many benefits including:

  • 40% auto-posting of invoices
  • Real-time view of invoices across all six business units
  • Ability to increase volume without increasing headcount
  • Fewer keystrokes required for invoice entry and validation
  • Faster processing of Non-PO invoices, such as utility invoices
  • Ability to support international documentation requirements quickly and easily
  • Compliant with EU payment directive and other regulations
  • Multiple shared service centers running on the same IT infrastructure

Collier County Clerk of Courts Implements an Audit-Ready Invoice Processing Solution

The largest county in Florida wanted to centralize and automate the processing of more than 7,000 invoices a month. The county had implemented SAP ERP more than a decade before and used the software for many of its financial processes; however, the AP department still relied on a paper-based invoicing process. Vendors mailed invoices to the county’s various offices and departments, and these invoices were then routed for manual approval. For an organization that manages massive projects like constructing roads and buildings, accurate financial planning is crucial. Also, Florida Statute requires the Collier County Clerk of Courts to audit these documents to ensure legality of payment, which can increase the timeline for processing invoices.

“We had manual processes in place for receiving and processing invoices,” says Jane McDonald, Senior Project Manager for Collier County Clerk of Courts. “Workers used email and interoffice mail and didn’t always send the invoices to the AP department right away. We didn’t have visibility into an invoice’s status until it was approved and entered into SAP ERP at the very end of the process. Because our projects sometimes continue for months, workers often had to search through file cabinets (files are kept on site for two years) or warehouse archives to locate older invoices.”

The Clerk of Courts management information system (MIS) and AP organizations knew it was time to research new technology that would leverage the SAP workflow. A cross-functional team was assembled and began to evaluate how much work would be required to build and maintain a custom solution from scratch. At the same time, they also considered third-party vendors that might be able to provide an appropriate solution. Key capabilities the county identified include:

  • Ability to integrate the chosen technology with the organization’s current SAP environment
  • Digital storage of invoices
  • Easy extraction of information for auditors


The county’s vendor selection team chose Dolphin’s Process Tracking System for Accounts Payable (PTS-AP), which went live in August 2012. The project involved instituting a new accounts payable workflow aimed at centralizing the AP process countywide. Key feature are:

  • Automated invoice capture, with scan and capture
  • Powerful InfoCenter to facilitate invoice processing and troubleshooting by the AP staff
  • Automated workflows to route invoices to the appropriate department that, in turn, can route it for additional approval(s).
  • Improved exception handling for If an invoice is rejected during that process, it can be easily returned to the vendor with a rejection code along, with any backup documentation to explain why it could not be paid.

“All of these steps in the invoice approval process have a predefined status within the system’s workflow,” explains Frank Bodino, Senior Systems Analyst at Collier County Clerk of Courts. “In this new process, all of the steps are visible. We know where each invoice is at all times, we know who looked at it, what notes they put down, and when it was approved. If the invoice was rejected, we know why.”

After the invoice is approved, the goods receipt is matched, and the AP audit is performed, then the invoice can be posted to SAP ERP. “All the information we need to post the invoice is there, so there’s no dual-keying or duplication of data,” McDonald says. “We just hit the button, and the invoice information posts.”

Improving the AP business process required changes across the entire organization. For example, since invoices now come into the AP department as the first step of the new process, the various departments within county government had to adapt to a new workflow where AP clerks scan the invoices.

While the new workflow for invoice processing is much more streamlined and intuitive, it did require training users on the new system and getting their buy-in on the updated processes. “Just like with any training, some people caught on very quickly and others struggled with the new processes,” says McDonald. “The project team created training documents to help explain the process in a way users could understand.”


According to McDonald, the new solution has delivered all of the benefits advertised and more.

  • Easy access to and cost effective storage of invoice documents
  • Simplified approvals process
  • Ability to track how many invoices are processed in a given period is helping the organization measure its own performance.
  • Improved visibility both internally and externally.

“Now, we can provide our external auditors with invoice information, purchase order (PO) information, and backup documentation more easily than we could with the paper-based system,” says McDonald. “In the past, we had to go back to the paper files and dig out the invoice which was time consuming. A significant time and cost savings benefit was our ability to search by check number or the clearing document and instantaneously receive the information associated with the invoice.”

The improved metrics have also pinpointed any delays in the AP process. For example, the new process showed that many invoices are rejected because vendors don’t provide PO numbers on their invoices. Without the PO number, AP clerks were forced to try and find out which department and what purchase generated the invoice. By requesting that vendors provide the PO number on their invoices, the AP process has been streamlined even further.

According to Bodino, the county has become more efficient thanks to the new solution. “We have been able to fix and change processes that, while they worked, were cumbersome at best,” he says.

Optimize SAP Processes to Enable Innovation in Your Business

Dolphin’s SAP-certified solutions for Accounts Payable, Accounts Receivable, Sales and Distribution, and Finance and Administration ensure that you get the innovative capabilities you need. Dolphin solutions let your business adapt quickly to new requirements and continue to benefit from running the world’s leading enterprise applications – SAP.


Pepco Holdings: Optimizing Accounts Payable Processes

Pepco Holdings Inc. (PHI) is one of the largest energy delivery companies in the mid-Atlantic region wanted to centralize its accounts payable processing to increase efficiencies and lower processing costs. The company had grown gradually through acquisition, and as a result, was receiving, reviewing, approving and processing invoices at more than 20 locations in four states and five jurisdictions. The accounts payable processes were disjointed and very manual, which increased the company’s cost of paying invoices and made it difficult to stay in compliance with the highly regulated industry’s stringent data retention requirements.

As part of PHI’s Invoice Improvement Project (IIP), the company implemented Dolphin’s Process Tracking System for Accounts Payable (PTS-AP) solution with the Supplier Portal by Taulia, for the following key capabilities:

  • Advanced imaging and digitization of invoices
  • SAP-enabled workflow solutions to automatically post or route invoices based on the company’s multi-tiered corporate approval policy
  • Centralized, efficient storage of invoice images for easy access
  • Self-service portal access for self-service invoicing and online inquiries
  • Real-time analytics and reporting on invoice processing metrics for productivity, cash flow, and status tracking.

The solution was rolled out across all three of PHI’s utility companies, Delmarva Power & Light, Atlantic City Electric, and Pepco, in a comprehensive process-driven initiative unlike any other accounts payable project in the utility industry.


The company was able to achieve over $3 million in savings for 2014 – an incredible return on investment. Mary Gabriel, Manager of Accounts Payable and Sarbanes-Oxley stated “Enhanced controls, increased transparency and shortened cycle times are a direct result of the process-centric innovation the solution provides”. Key results include:

  • Reduce the average invoice processing time from 30 days to less than 10
  • Automated the processing of low-dollar, high-volume invoices
  • Improved reporting and compliance with regulatory requirements
  • Reduced document storage fees by 39% for savings of more than $100,000 each year
  • Increase transparency with their suppliers and strengthening their relationships
  • Captured nearly $2 million in discounts in by offering early payments to their suppliers through the intuitive supplier platform

In June 2015, the company received the Supply Chain Excellence award from Southeastern Electric Exchange for its innovative Accounts Payable project.

Real Estate Giant Transforms Its Manual Invoice Process and Improves Visibility

A 140-year-old privately held real estate investment company best known for the balanced, sustainable communities in Southern California and the Silicon Valley was in the process of rolling out SAP. The company had grown quickly and consequently had very complex Accounts Payable (AP) processes. With over 400 managed properties, there was no visibility into invoices needing approval, and the process needed to be re-engineered. The company decided the best approach is to automate its existing AP process, concurrent with the SAP rollout, so it could have a more centralized invoice process that provided greater visibility.

Dolphin provided complete blueprint, implementation and training services for the company’s invoice process for Accounts Payable. The solution included Dolphin Process Tracking System for Accounts Payable, along with archiving to retain the invoice images in PBS ContentLink, an SAP ArchiveLink certified document repository. Dolphin designed and implemented the capture management system consisting of Kofax Ascent and Ascent for Payables Optical Character Recognition (OCR). Custom workflows were created using SAP Business WorkFlow to provide seamless integration and to complement the entire procure-to-pay process.

Key decision points were:

  • An end-to-end solution with one vendor
  • A complementary rollout in conjunction with SAP Procure to Pay
  • Maximum leverage of their SAP investment with minimal additional Total Cost of Ownership (TCO)
  • Best practices-based solution tailored to their specific environment
  • Web-based approval and coding of invoices
  • Automatic routing of invoices for approval and coding based on rules, without AP processor intervention

The project from blueprint to implementation successfully went “live” in conjunction with their SAP application providing a seamless procure-to-pay solution.

  • An enterprise-wide view to invoices
  • Automatic process time monitoring and escalation as needed
  • Improved efficiencies and visibility to invoices reducing lost or misrouted invoices

Differentiating Good from Great. Transform Key Financial Processes to Gain Competitive Advantage and Drive Results

SAPinsider, Jan/Feb/March 2015

Strong financial leadership means more than cost-cutting and performance management. Customers and vendors are looking for reasons to do business with your company — they are differentiating the good companies from the great. To find out where your organization falls on the spectrum, start with this question: Are your finance processes optimized for internal and external business drivers?

Successful finance organizations distinguish themselves in many ways, but the most strategic and successful start by improving service levels and transforming the business to adapt to changing market conditions. Let’s look at three ways companies can adopt a relentless approach to business transformation that drives results.

To read the full article click here

5 Ways to Energize Your SAP Back Office

SAPinsider, April/May/June 2014
Brian Shannon

Are your back-office processes cumbersome, error-prone, and lacking in corporate-wide visibility?

Perhaps the fundamental issue is that you refer to them as “back office,” affixing what could be considered a derogatory label to a staff of valuable contributors. Using such seemingly unimportant labels, you are also likely neglecting a potential area for improvement that could help your operation significantly reduce cost infrastructures, improve cash flows, and mitigate the risks inherent in such processes.

Gain a Competitive Edge by Optimizing Your Core Supply Chain Processes

SAPinsider Special Report, January 2014.
Brian Shannon

Improving customer service and responsiveness, particularly related to exception processing, while reducing costs is one of the biggest supply chain challenges that SAP customers will face in the coming year. Companies need to get a handle on business processes and data within their supply chains.

This undertaking can be overwhelming. Companies need real-time visibility so they can adapt their processes to changing economic and commercial environments, ensuring they have the right information at their fingertips to make informed decisions. It is also critical that solutions intended to enhance the supply chain integrate with existing SAP systems and applications, so they improve overall business performance instead of hinder it.

Tim Hortons Improves Accounts Payable Processing to Support Growth and Change

Tim Hortons, a food and beverage company with iconic brand status in Canada wanted to streamline and automate the company’s Accounts Payable process. When the company was rolling out a new Procure-to-Pay process using SAP, the company took the opportunity to ‘optimize’ the AP function as well.

The solution needed to integrate seamlessly with the Procurement, Finance and Treasury processes and constituents, and address the following goals:

  • Control: with optimized business processes that are centralized and automated
  • Cycle Time and Efficiency: with more transactions processed correctly, the first time, in a timely manner
  • Visibility: with real-time invoice tracking and metrics to measure processing efficiency
  • Risk Mitigation: with standardized processes and greater control over all invoice types

The company implemented Dolphin’s Accounts Payable solution and has been running on it successfully for more than five years. The solution includes the following components:

  • Dolphin Process Tracking System for Accounts Payable (PTS-AP) with intelligence capture
  • Taulia Vendor Portal for Dynamic Discounting
  • e-Invoicing (Transcepta) for select group of vendors

The high-impact solution has positively supported the overall Procure-to-Pay implementation and was the runner-up in the Huntington Innovation Award from the Institute of Financial Operations in 2012. Key benefits include:

  • Improved invoice approval cycle time with web-based approvals
  • Increased invoice volume by more than 25% without adding additional headcount
  • Reduced time to resolve vendor queries from over 1 hour to minutes.
  • Increased electronic invoice capture to 40%, most of which post automatically without any manual effort.
  • Automated workflows that efficiently routes and tracks the invoice processing and exception handling
  • Instant tracking of invoice status and access to supporting documents

For more information watch the Tim Hortons Webcast.