BJ’s Wholesale Club Simplifies Rebates and Improves Customer Experience with Instant Access to Sales Documents

The complex structure of rebate programs which require multiple pieces of documentation are the reason rebate payments to loyal customers are frequently delayed. In this webcast, hear how BJ’s, a leading operator of membership warehouse clubs in the Eastern United States, simplified its rebates program and improved customer experience by enabling sales document management solution that provided:

  • Instant access to all rebate program documents online.
  • Ability to package rebate documents for quick dispute resolution.
  • Reduce storage costs and improved system performance with a best practice-based document management solution.
Speakers: Jonathan Zink, Financial Analyst – Vistex Group, BJ's Wholesale Club Brian Shannon, Chief Strategy Officer, Dolphin Enterprise Solutions Please fill out the form to view the webcast in PDF format: [marketo-fat form="909"]
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BJ’s Wholesale Club Simplifies Rebates and Improves Customer Experience with Instant Access to Sales Documents

The complex structure of rebate programs which require multiple pieces of documentation are the reason rebate payments to loyal customers are frequently delayed.

In this webcast, hear how BJ’s, a leading operator of membership warehouse clubs in the Eastern United States, simplified its rebates program and improved customer experience by enabling sales document management solution that provided:

  • Instant access to all rebate program documents online.
  • Ability to package rebate documents for quick dispute resolution.
  • Reduce storage costs and improved system performance with a best practice-based document management solution.

Speakers:
Jonathan Zink, Financial Analyst – Vistex Group, BJ’s Wholesale Club
Brian Shannon, Chief Strategy Officer, Dolphin Enterprise Solutions

Please fill out the form to view the webcast in PDF format:

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Achieve the Next Step in Your Digital Vision with Cloud-Based Smart Applications

Screen Shot 2016-08-19 at 1.39.04 PMSAPinsider, July/August/September 2016. For companies looking to achieve the next step in their digital vision, the cloud-based smart applications that are available on SAP HANA Cloud Platform provide an ideal solution. These applications can be quickly rolled out to users even before a full business suite migration to SAP HANA, which means they can be strategically used to add new capabilities and address key business pain points in existing SAP environments. Because the applications run on a cloud-based, in-memory platform, users can benefit immediately from the applications’ modern user interface, powerful computing capabilities, and seamless integration with on-premise systems. They are faster and are easier to use, deploy, and maintain than legacy solutions.

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Digital Optimization Makes Midstream Management More Efficient

digitalFinance departments are tasked with ensuring that their organizations maintain a steady cash flow without succumbing to financial risk, putting the organizations in positions to respond to immediate business challenges and opportunities. Successful management of near-cash processes will also allow for future scenarios—such as an acquisition, divestiture or expansion—to occur without detrimental interruptions to the current operations. The midstream market is also particularly expensive to operate in and requires organizations to keep cash accessible, so that they can react quickly to changing market demands.

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Automating Accounts Receivable Maximizes Cash Flow Minimizes Risk

Wards Auto, March 25, 2016

Brian Shannon

The automotive industry is built on innovation and speed, externally by the continuous advent of new vehicles and internally through improved data and process solutions.

The industry currently is experiencing a shift in the order-to-cash process, steadily moving toward automation of these important business transactions. This shift is minimizing paper’s impact in accounts receivable, allowing organizations to automate each part of the order-to-cash process from upstream sales orders to delivery documents, payments and rebates downstream…

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3 Questions to Ask Accounts Payable Today to Plan for Tomorrow

The top priority among the many responsibilities of the CFO is managing the organization’s cash flow, costs, and financial risk. To accomplish this, processes must be both flexible and scalable in order to respond to immediate business challenges and opportunities as well as to future scenarios — such as potential acquisitions, divestitures, and expansions into new territories — with minimal disruption to operations. Processes must also be user friendly and closely aligned with the overall business roadmap to ensure buy-in across all departments. Read more

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Optimize SAP Processes to Enable Innovation in Your Business

Dolphin’s SAP-certified solutions for Accounts Payable, Accounts Receivable, Sales and Distribution, and Finance and Administration ensure that you get the innovative capabilities you need. Dolphin solutions let your business adapt quickly to new requirements and continue to benefit from running the world’s leading enterprise applications – SAP.
 

 

SAP AR Lockbox: Take Control of Exception Processing

Learn how to gain visibility and automate exception handling, lower DSO, improve cash flow, and increase customer satisfaction.

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Speed Order-to-Cash Cycle with Online Order Capture and Processing

A global manufacturer of major home appliances was growing through acquisition, which meant that there was an immediate 40% increase in orders. This caused many problems for the company, including:

  • No staff or space increased to match higher order volume
  • All inbound orders handled manually
  • Lost and misplaced orders
  • Manual order tracking was inconsistent across divisions

Solution
Leveraging the company’s SAP environment, Dolphin implemented our best practice solution for sales order management Using Dolphin Process Tracking System for Order Management the solution enables:

  • Automatic capture of inbound orders
  • Easy access to sales order documents within SAP
  • Automated bundling of order-related documents for faster outbound communications to trade partners
  • SAP workflows to streamline their proof of delivery (POD), lien waiver and billing package management processes
  • Exception handling workflows to address material price variants
  • Robust analytics

Results

The company has been able to realize immediate and ongoing cost savings. Key benefits include:

  • Faster more accurate order processing
  • Easy access to and bundling of order documents from SAP
  • Satisfies all retention requirements
  • Knowledge transfer to internal team to repeat process for “new” legacy systems

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Cobra Electronics Improves Time to Payment With Easy Access to Sales Orders

Cobra Electronics, a leading global designer and marketer of communication and navigation products, found that customer billing questions were impacting the company’s time to payment. Resolving billing questions often took multiple calls and the staff had to search for and assemble sales order related documents from many areas.  This problem was even greater when large customers had billing questions, as delayed payments on large orders significantly impacted the company’s cash flow.

At the time, the company would manually key in all order information, hand write the SAP document number on each order, the copy the order, file it and then send it to be scanned and indexed in SAP applications.

The company wanted to automate this process to reduce the manual, time consuming parts of the order entry process and reduce the time required to respond to billing questions. The goal was to be able to answer questions in a single call. To do this the company would need to be able to:

  • Search for and instantly access all sales order related documents – bills of lading, credit memos, sales orders – regardless of where they resided in SAP.
  • Access customer-related non-SAP documents that are covered under Sarbanes Oxley (SOX) policies.

The new solution would replace the existing, homegrown imaging system with a solution that would be capable of managing all customer order related documents and flexible enough to scale to meet the needs of other business process areas.

Solution
Dolphin implemented a solution that included Dolphin Process Tracking System for Accounts Receivable, Dolphin Document Navigator and Output and Dolphin Cloud Archive Service. The solution, would enable every sales representative (SR) to have a complete 360 degree view of all sales order related documents by enabling:

  • Intelligent scanning of sales orders
  • Linking of scanned images and bar codes to SAP transactions
  • Searching for customer-related documents across all of SAP
  • Ability to select and assemble all customer-related documents in a single PDF
  • Ability to print, fax or email selected documents

With this information close at hand, sales staff can easily engage customers in a real-time discussion and answer inquiries or resolve disputes on the spot.

Results
The solution was implemented in 37 days using very few IT resources. Thus far the company has significantly improved time to payment. Other benefits include:

  • Reduced time to resolve customer billing inquiries from 3 days to minutes
  • Faster payment and reduced Days Sales Outstanding (DSO)
  • 50% reduction in time to resolve collection issues
  • Instant access to customer-related documents from SAP and non-SAP systems
  • Increased productivity
  • Improved customer satisfaction
  • Faster audit response time
  • Improved compliance with secure document retention

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Launchpad Demo

The PTS Launchpad provides users with a graphical dashboard that acts as a centralized reporting hub for reporting on Accounts Payable, Accounts Receivable, Sales and Distribution and Finance and Administration processes in SAP systems. Users can monitor business processes from start to finish with the vast library of reports and key performance indicators that are available out-of-the-box with the Dolphin Process Tracking System. The Launchpad enables users to view any Dolphin, SAP, or custom report; group reports by categories; and save personalized report variants so they always have access to the information they need.
 

 

Differentiating Good from Great. Transform Key Financial Processes to Gain Competitive Advantage and Drive Results

SAPinsider, Jan/Feb/March 2015

Strong financial leadership means more than cost-cutting and performance management. Customers and vendors are looking for reasons to do business with your company — they are differentiating the good companies from the great. To find out where your organization falls on the spectrum, start with this question: Are your finance processes optimized for internal and external business drivers?

Successful finance organizations distinguish themselves in many ways, but the most strategic and successful start by improving service levels and transforming the business to adapt to changing market conditions. Let’s look at three ways companies can adopt a relentless approach to business transformation that drives results.

To read the full article click here

3 Key Elements to Bolster your Risk Management Strategy

SAPinsider, Oct/Nov/Dec 2014

Risk is unavoidable in your business decisions and operations, but it can be managed with the right technology and the right strategy. SAP solutions for governance, risk, and compliance (GRC) enable organizations to manage risk and comply with highly complex financial, compliance, and regulatory audits. However, rapidly evolving audit requirements are changing the way that organizations do business, and merely implementing GRC solutions is not enough. By putting a comprehensive risk management strategy in place now, organizations can protect themselves from future risks. A successful risk management strategy incorporates three essential elements: roles and responsibilities, policies and procedures, and technology.

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Rethinking Business Processes to Boost Margins

Food Manufacturing, August 2014
Brian Shannon

Many food manufacturers struggle to keep profits high amid thinning margins and must continuously seek new and innovative ways to reduce costs. Companies across the spectrum of food manufacturing, whether it be a purveyor of customized ingredients for the food and beverage industry, a leading spice manufacturer, or a multi-national food and beverage company, have all found a recipe for success and profitability by optimizing their near-cash processes.

Follow the Money
Near-cash processes, such as Accounts Payable (AP) and Accounts Receivable (AR), are responsible for moving cash through the enterprise and provide a very direct way to control the flow of cash and drive greater profitability. While many manufacturers are quick to introduce modern manufacturing techniques and advanced distribution systems in a bid to stay competitive, they often overlook the fact that near-cash processes require innovation too. Unlike other changes in manufacturing that can be very resource intensive, simple improvements to near-cash processes can make an immediate impact on the bottom line.

Align Process Changes with Corporate Objectives
Successful process optimization projects starts by aligning any process changes with current corporate objectives. If reducing costs is a corporate goal, it is important to find ways to leverage existing infrastructure investments and build simple, sustainable processes. Making optimal use of your human resources is also important. When processes are truly optimized, human resources provide the skills and critical thinking that is needed to support continuous process improvement and larger organizational goals.

To read the full article on Food Manufacturing click here.

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Gain a Competitive Edge by Optimizing Your Core Supply Chain Processes

SAPinsider Special Report, January 2014.
Brian Shannon

Improving customer service and responsiveness, particularly related to exception processing, while reducing costs is one of the biggest supply chain challenges that SAP customers will face in the coming year. Companies need to get a handle on business processes and data within their supply chains.

This undertaking can be overwhelming. Companies need real-time visibility so they can adapt their processes to changing economic and commercial environments, ensuring they have the right information at their fingertips to make informed decisions. It is also critical that solutions intended to enhance the supply chain integrate with existing SAP systems and applications, so they improve overall business performance instead of hinder it.

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