GE Water & Process Technologies Maximizes Procure to Pay Efficiency with Dolphin

Hear Gretchen Kincade of GE Water & Process Technologies speak about how the company created a global center of excellence for controlling accounts payable activities across a broad multi-national organization to ensure maximum performance, achieve superior match rates, and capture all available discounts. By integrating the Dolphin Accounts Payable solution with Ariba, GE Water has been able to gain better cost control over the procure-to-pay process with:

  • Increased visibility and global metrics enables centralized oversight of an off shored Accounts Payable process
  • An optimized the entire Buy-to-Pay process to meet and surpass corporate document retention and compliance standards
  • Coordinated large multi-national project with a change leadership strategy to put the right pieces in place for success
   

GE Water & Process Technologies Maximizes Procure to Pay Efficiency with Dolphin

Hear Gretchen Kincade of GE Water & Process Technologies speak about how the company created a global center of excellence for controlling accounts payable activities across a broad multi-national organization to ensure maximum performance, achieve superior match rates, and capture all available discounts.

By integrating the Dolphin Accounts Payable solution with Ariba, GE Water has been able to gain better cost control over the procure-to-pay process with:

  • Increased visibility and global metrics enables centralized oversight of an off shored Accounts Payable process
  • An optimized the entire Buy-to-Pay process to meet and surpass corporate document retention and compliance standards
  • Coordinated large multi-national project with a change leadership strategy to put the right pieces in place for success

 

 

Global Accounts Payable Success in a Hybrid Outsourced Shared Services Environment

A world-leading global supplier of water treatment, wastewater treatment and process systems solutions centrally received all invoices in the US. In an effort to reduce processing costs, they outsourced the processing to Bangalore, India. However, they soon found that visibility into the process and control became issues.

Solution
Dolphin implemented the Dolphin Process Tracking System for Accounts Payable, which would allow the company to reduce costs with outsourced processing and still maintain centralized control over invoice processing.  The solution included:

  • Scanning and Capture of manual invoices (mail, fax or email)
  • Real-time data on invoice processing
  • Instant access to invoice documents from within SAP
  • Invoice validation and SAP workflows to address common challenges such as ad-hoc approvals, invoice prioritization and invoice duplication.

The solution enables the US facility to receive invoices by mail, fax or email. The invoices are then scanned and approved. Staff in the US facility also handle vendor inquiries and master data maintenance. The team in India, on the other hand is responsible for indexing the scanned documents and processing the invoices. Both the US and India groups worked together to pinpoint success factors and formalize the necessary hand-offs to support the business process. The solution was implemented in less than four weeks.

Results
Today, 25% of the processing is done in the US; 75% is sent offshore. Benefits of this module include 24-hour work cycles; the ability to structure and assemble teams with diverse skill sets; and the ability to scale up or down depending on the requirements. Other benefits are:

  • Lower cost processing
  • Visibility into the process
  • Process control
  • Greater productivity

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5 Ways to Energize Your SAP Back Office

SAPinsider, April/May/June 2014
Brian Shannon

Are your back-office processes cumbersome, error-prone, and lacking in corporate-wide visibility?

Perhaps the fundamental issue is that you refer to them as “back office,” affixing what could be considered a derogatory label to a staff of valuable contributors. Using such seemingly unimportant labels, you are also likely neglecting a potential area for improvement that could help your operation significantly reduce cost infrastructures, improve cash flows, and mitigate the risks inherent in such processes.

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