BJ’s Wholesale Club Simplifies Rebates and Improves Customer Experience with Instant Access to Sales Documents

The complex structure of rebate programs which require multiple pieces of documentation are the reason rebate payments to loyal customers are frequently delayed. In this webcast, hear how BJ’s, a leading operator of membership warehouse clubs in the Eastern United States, simplified its rebates program and improved customer experience by enabling sales document management solution that provided:

  • Instant access to all rebate program documents online.
  • Ability to package rebate documents for quick dispute resolution.
  • Reduce storage costs and improved system performance with a best practice-based document management solution.
Speakers: Jonathan Zink, Financial Analyst – Vistex Group, BJ's Wholesale Club Brian Shannon, Chief Strategy Officer, Dolphin Enterprise Solutions Please fill out the form to view the webcast in PDF format: [marketo-fat form="909"]
twitter22x22LI22x22RSS22x22

BJ’s Wholesale Club Simplifies Rebates and Improves Customer Experience with Instant Access to Sales Documents

The complex structure of rebate programs which require multiple pieces of documentation are the reason rebate payments to loyal customers are frequently delayed.

In this webcast, hear how BJ’s, a leading operator of membership warehouse clubs in the Eastern United States, simplified its rebates program and improved customer experience by enabling sales document management solution that provided:

  • Instant access to all rebate program documents online.
  • Ability to package rebate documents for quick dispute resolution.
  • Reduce storage costs and improved system performance with a best practice-based document management solution.

Speakers:
Jonathan Zink, Financial Analyst – Vistex Group, BJ’s Wholesale Club
Brian Shannon, Chief Strategy Officer, Dolphin Enterprise Solutions

Please fill out the form to view the webcast in PDF format:

twitter22x22LI22x22RSS22x22

Magic Quadrant for Structured Data Archiving and Application Retirement

Screen Shot 2016-09-26 at 8.20.54 AMContact Dolphin to discuss the findings in the Gartner report “Magic Quadrant for Structured Data Archiving and Application Retirement”.

Copies of the report are no longer available for distribution.

Source: Gartner, Inc. Magic Quadrant for Structured Data Archiving and Application Retirement, Garth Landers, Alan Dayley, JP Corriveau, 13 June 2016.

Untitled-7

Big Lots Reduces the Problems of Big Data and Sales Audits

Shortly after Big Lots, the nation’s largest broadline closeout retailer, implemented SAP IS-Retail the company noticed that its retail stores were generating a lot of data.

In fact, data was growing two to three times faster than what the company had initially estimated, and would reach 30-40 TB by the end of the year. This incredible increase in data volume was already causing performance problems, which would only get worse over time. Due to the year-round, high pressure nature of the retail business, the company needed to find a solution immediately and it needed to be able to be implemented quickly, during the company’s very short SAP system maintenance windows.

In addition, the large amount of data that was being generated with each retail sales transaction also made it difficult for the company to retrieve data for sales tax audits. The data extraction process was very manual and complex. Each audit inquiry required seven separate steps to extract data from both the SAP BW and the SAP ECC systems. To be able to respond within the 2 week time frame provided by auditors, the company needed to find a better, faster solution for extracting data.

Solution

Big Lots engaged Dolphin to help develop a Data Volume Management strategy to control growth of data in the SAP BW and ECC systems, enforce data retention requirements and improve performance. The solution provided:

  • Secure, low cost storage for archived data
  • Nearline storage for fast retrieval of archived data for analytics
  • Common infrastructure to support both BW and ECC
  • Fast and easy retrieval of data by users
  • Simplified reporting for Sales Audits
  • Data retention compliance with business requirements

The solution was implemented in phases. In the first phase, the company controlled its data growth by archiving its business complete data. In the second phase, the company addressed the performance issues by adding fast and flexible retrieval access to the archived data and custom reports. The sales tax audit report was created as part of this phase.

Results

The company was able to stabilize data volume growth in both the SAP BW and ECC systems and improve user productivity through faster system performance and elimination of manual steps in reporting. Benefits of the solution include:

  • Stablized database growth
  • 97% reduction of data with archived and nearline technology
  • Reduced time to complete sales queries to 5-10 seconds
  • Improved Sales audit responses to 1 day from 2 weeks
  • Improved sales reporting 200%
  • Reduced data growth rate by 90%
  • Increased user productivity with faster system performance and automated reporting
  • Satisfied retention and tax reporting requirements

Big Lots Simplifies Sales Audits by Associating POS Receipts Directly with its SAP Financials

This presentation details how leveraging SAP POS Data Management application and nearline storage options help to ensure the vast amount of highly varied retail transaction data created across the company is easily accessible, improving audit response time and increasing productivity.

Manish Garg, Director, SAP CoE at Big Lots and Dr. Werner Hopf, CEO and Archiving Principal at Dolphin, discuss:

  • Big Data volumes generated by POS-DM require solutions such as nearline storage, which provide the performance and speed required for reporting on business-critical data
  • Associating POS-DM data with Financial transactions reduces the number of systems and steps required to generate audit reports
  • Archiving POS data ensures adherence with data retention policies, providing additional cost savings and mitigates risk
twitter22x22LI22x22RSS22x22

Managing Explosive Growth of SAP Data across Multiple SAP Systems

A world-renowned manufacturer and retailer of revolutionary consumer electronics needed data strategies that would enable them to manage its explosive online retail growth while keeping customer data secure and available for reporting and audit requests. With 25 Billion transactions per year, the company’s existing infrastructure could not support the volume of data and system performance, stability, and functionality were being negatively impacted. The data volume also posed a significant risk, because the company was responsible for keeping the data secure for long periods to support tax and data privacy audits.

To manage its enormous volumes of data, the company needed a comprehensive data volume management strategy that would enable it to:

  • Move static and business complete data out of production systems into archive storage
  • Scale to support potential future data growth
  • Support analysis with fast, flexible access to historic sales data
  • Secure legacy data according to current legal requirements
  • Enforce data retention policies for fiscal and consumer data
  • Enable fast response to audit inquiries

Due to the volume of data, the company needed an aggressive archiving strategy to keep production systems running at optimal levels. In addition, new privacy regulations required the company to go back through historical, archived data and ensure that it met current consumer data privacy standards.

Solution: Archiving to Hybrid Storage with Data Retention & Audit

Dolphin provided the company with data strategies that would 1) help it meet current demands and scale to meet future growth and 2) stay compliant with retention and audit requirements. Key capabilities include:

  • Implementation of Standard SAP Archiving Objects with PBS Archive Add On modules for seamless access
  • PBS Nearline storage for fast access to archived sales data used in analysis
  • Dolphin Data Management and Archive Management Cockpit for encrypting production and archive data
  • Dolphin Archive Retention Cockpit to enforce corporate retention policies
  • TJC Audit Extraction Cockpit (AEC) for flexible audit reporting

Dolphin used an aggressive archiving strategy and a hybrid storage model. Frequently accessed sales data was moved to nearline storage for additional compression and fast access. Dolphin also employed data security and encryption to protect sensitive customer data and added audit tools to facilitate responding to fiscal and legal requirements.

Results

The company has been working with Dolphin for almost 10 years to keep their data growth under control. To date the company has realized the following benefits:

  • Archived more than 250 TB data
  • Improved system performance
  • Compliant with data privacy and security regulations
  • Improved response time for internal and external audits

 

Multi-media Retailer Implements SAP Accounts Payable Automation and Workflow

One of the largest multi-media and on-line retailers in the world was struggling with a very paper driven Accounts Payable process. The time to process invoices was long and labor intensive. The staff was spending too much time handling exceptions causing lost invoices, duplicate payments and other inefficiencies. The decision was made to automate as much of the process as possible.

There were several unique requirements for the solution. The company decided to roll out the solution in the UK; however the technical team was in the US. Also, not all approvers were SAP users and there was no budget for additional licenses. In addition, the company needed a solution that would:

  • Work with SAP Apparel and Footwear (AFS)
  • Enable auto-posting of invoices
  • Use SAP workflows

Solution
Dolphin implemented our best practices solution for Accounts Payable (AP) that leveraged the company’s existing SAP environment. The solution included key features the company needed including:

  • Visibility into invoice status throughout the invoice-to-pay process
  • SAP workflows and automated invoice capture to speed up and automate the manual processes
  • Web-based approvals for both SAP and non-SAP approvals.

Manual processes were replaced with automated ones reducing risk by eliminating errors, duplicate payments and lost and/or misplaced documents. The company transitioned from a completely paper-driven, manually intensive AP vendor payment process to an automated, streamlined and flexible workflow solution thereby reducing costs and improving inefficiencies.

Results

The company has realized many benefits since implementing the solution:

  • Reduced average invoice processing time from 20 days to 9 days
  • 40% reduction in processing staff
  • Improved productivity through all processing steps
  • Eliminated errors and redundancies
  • Invoices are handled only once
  • Simplified approval process
  • Decreased number of vendor inquiries
  • Provides complete visibility, control and audit trails from point of entry into SAP to payment

Other Solutions
The company also implemented SAP’s Data Archive Retention Tool (DART) for the UK and Germany, and data archiving in the US, for FI and MM. Ongoing data archiving is ensuring optimal system performance and compliance for structured and non-structured data and documents.

Download_PDF

Holiday Data Healthcheck

Retail TouchPoints Blog, December 2014
Dr. Werner Hopf

Believe it or not, the holiday shopping season is upon us all. For retailers – both brick and mortar and online-only alike – this is the time you’ve been working towards all year along. The National Retail Federation is predicting that combined November and December spending will increase more than four percent this year to top $616 billion. In addition, online sales are expected to jump as much as 11% year-to-year.

In 2014, data is the lifeblood of a retail organization. It has the power to propel you ahead of the competition, but it can also grind business to a halt. In the SAP environment – one quite familiar to many retailers– the difference between the two is an effective Data Volume Management strategy for your Enterprise Resource Planning (ERP) platform. Without a Data Volume Management strategy in place, database growth is left unchecked which can result in three distinct problems. If your company is besieged by one or more of these issues, it is time to consider a new approach.

To read the full article click here

Download_PDF