Order to Cash Survey of Global Process Owners

In a 2016 Dolphin and Shared Services Link conducted a survey of Global Process Owners asking them what challenges they face in managing the complex order to cash process. Survey results show that 53% of GPOs cite lack of standardization as the primary challenge to improving processes. In order to cash, this lack of standardization is driven by (35%) poor alignment between teams and issues around global compliance and master data. The good news is that having a GPO in place is the best indicator of achieving more standardized processes as 63% of organizations with a GPO rate their processes as Good or Excellent. Other topics covered in the survey include:

  • Barriers to improving Days Sales Outstanding
  • Degree of process accuracy
  • Challenges with timely access to information
  • Degree of automation in processing
  • Ability to report on and measure order to cash cycle time
  • Emergence of robotic process automation and cloud solutions to support processing
To find out more, download our Order to Cash Survey Results Report today. [marketo-fat form="963"]
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Order to Cash Survey of Global Process Owners

In a 2016 Dolphin and Shared Services Link conducted a survey of Global Process Owners asking them what challenges they face in managing the complex order to cash process.

Survey results show that 53% of GPOs cite lack of standardization as the primary challenge to improving processes. In order to cash, this lack of standardization is driven by (35%) poor alignment between teams and issues around global compliance and master data. The good news is that having a GPO in place is the best indicator of achieving more standardized processes as 63% of organizations with a GPO rate their processes as Good or Excellent.

Other topics covered in the survey include:

  • Barriers to improving Days Sales Outstanding
  • Degree of process accuracy
  • Challenges with timely access to information
  • Degree of automation in processing
  • Ability to report on and measure order to cash cycle time
  • Emergence of robotic process automation and cloud solutions to support processing

To find out more, download our Order to Cash Survey Results Report today.

LI22x22RSS22x22