World’s Largest Automotive Seating Supplier Runs Single Accounts Payable Solution for Regional Shared Services Centers

When Adient, the world’s largest global automotive seating supplier, was spun off as a separate company from Johnson Controls (JCI) in 2016, the company needed to ensure it could keep Accounts Payable operating at peak efficiency or jeopardize important vendor relationships. The company, which receives more than 3 million invoices each year across 230 facilities and 33 countries, wanted to find an invoice processing solution that could be installed as a single instance but used in its various regional shared services centers in North America, Europe and Asia. The solution would have to be able to accommodate the different languages, currencies, and invoice formats used across the company’s global supply chain and:

  • Increase the efficiency, accuracy, and timeliness of invoice processing
  • Enable consistent reporting against AP performance metrics, globally
  • Enforce corporate controls and comply with local financial regulations
The company had less than a year to move to set up the system in its new data center and decided to implement the Dolphin Process Tracking System for Accounts Payable, a solution which had been used successfully by its parent company, JCI, for almost a decade.

Solution: Process Tracking System for Accounts Payable

The centralized solution enabled Adient to standardize processing across the entire company. Key capabilities of the solution include:
  • Automated capture of highly unstructured invoice information using Optical Character Recognition (OCR)
  • Intelligent validation of invoices against Vendor and PO information in SAP
  • Configurable business rules to automatically post or route invoices for tax approval or exception handling based on corporate, regional, and local requirements
  • SAP workflows that integrate with other corporate processes in Global Procurement, Finance, and Treasury.
  • Centralized, efficient storage of invoice images for global access.
  • Real-time analytics and reporting on invoice processing metrics for productivity, cash flow, and status tracking
The Dolphin solution has certified integration with SAP S/4HANA, so the company knew it would work in the new SAP system which was Business Suite on SAP HANA, and that it would be able to work with S/4HANA when the company decided to migrate to that system in the future. Results The company was able to complete the transition to the new data center in less than six months and experienced no disruption in business. Key accomplishments include
  • 70% accuracy rate for paper-based invoices captured using OCR
  • 40% of invoices autoposted based on defined business rules
  • Support for more than 10 languages
  • Faster processing with automated workflows for approvals and exceptions
  • Greater Efficiency with improved collaboration between the AP, Procurement, Finance, and Treasury departments with reports and analytics that provide complete insight into invoice lifecycle and greater insight into working capital
  • Reduced risk and greater transparency with standardized processes and centralized image storage for all three service centers: US, Europe, and Asia.
  • Compliance with diverse statutory requirements in the US, EMEA, and APAC
The company plans to enhance the solution with robotic process automation and to enable earlier monitoring of paper-based invoice to ensure the fastest possible processing time and capture even more discounts.

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World’s Largest Automotive Seating Supplier Runs Single Accounts Payable Solution for Regional Shared Services Centers

When Adient, the world’s largest global automotive seating supplier, was spun off as a separate company from Johnson Controls (JCI) in 2016, the company needed to ensure it could keep Accounts Payable operating at peak efficiency or jeopardize important vendor relationships.

The company, which receives more than 3 million invoices each year across 230 facilities and 33 countries, wanted to find an invoice processing solution that could be installed as a single instance but used in its various regional shared services centers in North America, Europe and Asia. The solution would have to be able to accommodate the different languages, currencies, and invoice formats used across the company’s global supply chain and:

  • Increase the efficiency, accuracy, and timeliness of invoice processing
  • Enable consistent reporting against AP performance metrics, globally
  • Enforce corporate controls and comply with local financial regulations

The company had less than a year to move to set up the system in its new data center and decided to implement the Dolphin Process Tracking System for Accounts Payable, a solution which had been used successfully by its parent company, JCI, for almost a decade.

Solution: Process Tracking System for Accounts Payable

The centralized solution enabled Adient to standardize processing across the entire company. Key capabilities of the solution include:

  • Automated capture of highly unstructured invoice information using Optical Character Recognition (OCR)
  • Intelligent validation of invoices against Vendor and PO information in SAP
  • Configurable business rules to automatically post or route invoices for tax approval or exception handling based on corporate, regional, and local requirements
  • SAP workflows that integrate with other corporate processes in Global Procurement, Finance, and Treasury.
  • Centralized, efficient storage of invoice images for global access.
  • Real-time analytics and reporting on invoice processing metrics for productivity, cash flow, and status tracking

The Dolphin solution has certified integration with SAP S/4HANA, so the company knew it would work in the new SAP system which was Business Suite on SAP HANA, and that it would be able to work with S/4HANA when the company decided to migrate to that system in the future.

Results

The company was able to complete the transition to the new data center in less than six months and experienced no disruption in business. Key accomplishments include

  • 70% accuracy rate for paper-based invoices captured using OCR
  • 40% of invoices autoposted based on defined business rules
  • Support for more than 10 languages
  • Faster processing with automated workflows for approvals and exceptions
  • Greater Efficiency with improved collaboration between the AP, Procurement, Finance, and Treasury departments with reports and analytics that provide complete insight into invoice lifecycle and greater insight into working capital
  • Reduced risk and greater transparency with standardized processes and centralized image storage for all three service centers: US, Europe, and Asia.
  • Compliance with diverse statutory requirements in the US, EMEA, and APAC

The company plans to enhance the solution with robotic process automation and to enable earlier monitoring of paper-based invoice to ensure the fastest possible processing time and capture even more discounts.