Order to Cash Survey of Global Process Owners

In a 2016 Dolphin and Shared Services Link conducted a survey of Global Process Owners asking them what challenges they face in managing the complex order to cash process. Survey results show that 53% of GPOs cite lack of standardization as the primary challenge to improving processes. In order to cash, this lack of standardization is driven by (35%) poor alignment between teams and issues around global compliance and master data. The good news is that having a GPO in place is the best indicator of achieving more standardized processes as 63% of organizations with a GPO rate their processes as Good or Excellent. Other topics covered in the survey include:

  • Barriers to improving Days Sales Outstanding
  • Degree of process accuracy
  • Challenges with timely access to information
  • Degree of automation in processing
  • Ability to report on and measure order to cash cycle time
  • Emergence of robotic process automation and cloud solutions to support processing
To find out more, download our Order to Cash Survey Results Report today. [marketo-fat form="963"]
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Order to Cash Survey of Global Process Owners

In a 2016 Dolphin and Shared Services Link conducted a survey of Global Process Owners asking them what challenges they face in managing the complex order to cash process.

Survey results show that 53% of GPOs cite lack of standardization as the primary challenge to improving processes. In order to cash, this lack of standardization is driven by (35%) poor alignment between teams and issues around global compliance and master data. The good news is that having a GPO in place is the best indicator of achieving more standardized processes as 63% of organizations with a GPO rate their processes as Good or Excellent.

Other topics covered in the survey include:

  • Barriers to improving Days Sales Outstanding
  • Degree of process accuracy
  • Challenges with timely access to information
  • Degree of automation in processing
  • Ability to report on and measure order to cash cycle time
  • Emergence of robotic process automation and cloud solutions to support processing

To find out more, download our Order to Cash Survey Results Report today.

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5 Ways to Drive Meaningful Process Improvements in Your Finance Department

2017-02-06_brian_5_process_improvement_goals SAPinsider, January 2017

Setting goals for the finance team — such as improving efficiency and reducing costs — helps drive process improvements across the organization, but it is important to review these goals regularly to ensure they continue to serve the overall strategy of the business. Evolving best practices and new technologies can make it necessary to revisit outdated processes and shift the focus on value. In his latest article, Brian Shannon discusses five ways that companies can drive meaningful process improvements in their finance departments.

  1. Improve Speed and Accuracy of Information Capture
  2. Use Intelligent Automation
  3. Focus on User-Centered Design
  4. Move to the Cloud Where it Makes Sense
  5. Value is More Important that Cost

Read Brian’s article to find out how to organizations can ensure that they are using current best practices and new technology to drive meaningful process improvements that deliver benefits throughout the finance department and beyond.

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BJ’s Wholesale Club Simplifies Rebates and Improves Customer Experience with Instant Access to Sales Documents

The complex structure of rebate programs which require multiple pieces of documentation are the reason rebate payments to loyal customers are frequently delayed.

In this webcast, hear how BJ’s, a leading operator of membership warehouse clubs in the Eastern United States, simplified its rebates program and improved customer experience by enabling sales document management solution that provided:

  • Instant access to all rebate program documents online.
  • Ability to package rebate documents for quick dispute resolution.
  • Reduce storage costs and improved system performance with a best practice-based document management solution.

Speakers:
Jonathan Zink, Financial Analyst – Vistex Group, BJ’s Wholesale Club
Brian Shannon, Chief Strategy Officer, Dolphin Enterprise Solutions

Please fill out the form to view the webcast in PDF format:

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Winning the Order to Cash Race

Cutting costs is a surefire way to improve the bottom line, but visionary Global Business Services leaders do more by controlling costs, cash, and risk. During this session we’ll discuss how to identify opportunities for process improvements across the entire Order-to-Cash mega-process. We’ll discuss how to prioritize improvements based on corporate strategic goals for cost containment, risk management and cash flow optimization. We’ll also help you build a business case to overcome common hurdles such as:

  • Executive and organizational “buy in”
  • Harmonization of improvement across your ERP systems
  • Engaging your stakeholders
  • Calculating ROI

Please fill out the form to access the webcast:

 

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Dolphin Rebates, Chargebacks, Incentives and Claims

rebatesManaging post-sales programs such as rebates, chargebacks, incentives or claims in SAP systems is a complex process that involves tracking information across multiple sales and distribution transactions and retaining a wide array of supporting documents. Dolphin Document Management enables organizations to simplify the capture, storage and retrieval of post-sales supporting documents so organizations can speed up transaction processing, ensure complete visibility and auditability of the sales and distribution process, and lower the cost of managing post-sales programs.

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Honeywell’s Flexible and Scalable Approach to Global AP Processing – One Process, One Solution

Honeywell International, a Fortune 100 diversified technology and manufacturing leader, was looking to improve its AP efficiency with a solution that could be used across its six global business groups. Everyone, everywhere should be able to use the same process and the same solution, so the company could more accurately track and report on invoice status. The global and diversified nature of the business required a solution that was also flexible enough to allow the company to extend its common core process to accommodate local business needs and regulations where necessary.

Solution

The company initially rolled out Dolphin Process Tracking System for Accounts Payable in 2006, at the same time the company was rolling out its global SAP system. At this time, the company used the Dolphin solution to provide a centralized view of scanned invoices received from across the company. Gradually, over time the company expanded the functionality of the solution in phases to include capabilities such as:

  • Increased electronic invoice capture, including OCR (paper, fax, or email) and EDI (large vendors or inter-company transactions)
  • Automated the processing and coding of non-PO vendor invoices (i.e., Utilities, Rent)
  • Configurable business rules to increase ability to auto-post invoices
  • Tight integration with SAP OM to support billing documentation requirements
  • Flexible document search and batch output to support internal and external inquiries and local document storage requirements

Separate phases and functionality were rolled out in 2010, 2011, and 2013.

Results

Now that the company is using one common process and one common solution for Accounts Payable, it has achieved many benefits including:

  • 40% auto-posting of invoices
  • Real-time view of invoices across all six business units
  • Ability to increase volume without increasing headcount
  • Fewer keystrokes required for invoice entry and validation
  • Faster processing of Non-PO invoices, such as utility invoices
  • Ability to support international documentation requirements quickly and easily
  • Compliant with EU payment directive and other regulations
  • Multiple shared service centers running on the same IT infrastructure

Optimize SAP Processes to Enable Innovation in Your Business

Dolphin’s SAP-certified solutions for Accounts Payable, Accounts Receivable, Sales and Distribution, and Finance and Administration ensure that you get the innovative capabilities you need. Dolphin solutions let your business adapt quickly to new requirements and continue to benefit from running the world’s leading enterprise applications – SAP.
 

 

Optimizing the Order Management Process in SAP

This webcast focuses on receiving, entering and tracking customer orders as part of the order-to-cash process.

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Automating SAP Order Management and Processing

Process Tracking System (PTS) for SAP Customer Order Management

managingorders360Automate sales orders into your SAP application to improve productivity, reduce errors and handle exceptions. Reduce Days Sales Outstanding and gain visibility into the process. There’s a basic transaction at the heart of every business – a customer wants your product, sends an order and you deliver. How you manage that transaction says a lot about your company to the customer. Is it easy? Is it fast? Is it flexible? If a customer calls with a question, can you find the order and resolve the problem before you put down the phone? Successful companies respond to orders fast. They’re confirmed instantly, and the customer information is quickly entered and processed for scheduling and on-time delivery. The data is available on-demand to confirm order status, manage the process and make informed, accurate forecasts. Sales Order Management is in many ways the most important thing you can do to keep your customers loyal and happy. Dolphin offers a unified dashboard view of the Sales Order Management process. Making this process visible, trackable and reportable can drive dramatic productivity improvements in the Order-to-Cash process.

 

 

 

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State of Supply Chain Management

SupplychainManagerChallenges2014SAPinsider conducted a survey on priorities for Supply Chain managers in 2014. They found a majority of organizations (53%) are looking to optimize processes. This infographic illustrates these concerns and other issues facing Supply Chain managers today.

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Speed Order-to-Cash Cycle with Online Order Capture and Processing

A global manufacturer of major home appliances was growing through acquisition, which meant that there was an immediate 40% increase in orders. This caused many problems for the company, including:

  • No staff or space increased to match higher order volume
  • All inbound orders handled manually
  • Lost and misplaced orders
  • Manual order tracking was inconsistent across divisions

Solution
Leveraging the company’s SAP environment, Dolphin implemented our best practice solution for sales order management Using Dolphin Process Tracking System for Order Management the solution enables:

  • Automatic capture of inbound orders
  • Easy access to sales order documents within SAP
  • Automated bundling of order-related documents for faster outbound communications to trade partners
  • SAP workflows to streamline their proof of delivery (POD), lien waiver and billing package management processes
  • Exception handling workflows to address material price variants
  • Robust analytics

Results

The company has been able to realize immediate and ongoing cost savings. Key benefits include:

  • Faster more accurate order processing
  • Easy access to and bundling of order documents from SAP
  • Satisfies all retention requirements
  • Knowledge transfer to internal team to repeat process for “new” legacy systems

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Cobra Electronics Improves Time to Payment With Easy Access to Sales Orders

Cobra Electronics, a leading global designer and marketer of communication and navigation products, found that customer billing questions were impacting the company’s time to payment. Resolving billing questions often took multiple calls and the staff had to search for and assemble sales order related documents from many areas.  This problem was even greater when large customers had billing questions, as delayed payments on large orders significantly impacted the company’s cash flow.

At the time, the company would manually key in all order information, hand write the SAP document number on each order, the copy the order, file it and then send it to be scanned and indexed in SAP applications.

The company wanted to automate this process to reduce the manual, time consuming parts of the order entry process and reduce the time required to respond to billing questions. The goal was to be able to answer questions in a single call. To do this the company would need to be able to:

  • Search for and instantly access all sales order related documents – bills of lading, credit memos, sales orders – regardless of where they resided in SAP.
  • Access customer-related non-SAP documents that are covered under Sarbanes Oxley (SOX) policies.

The new solution would replace the existing, homegrown imaging system with a solution that would be capable of managing all customer order related documents and flexible enough to scale to meet the needs of other business process areas.

Solution
Dolphin implemented a solution that included Dolphin Process Tracking System for Accounts Receivable, Dolphin Document Navigator and Output and Dolphin Cloud Archive Service. The solution, would enable every sales representative (SR) to have a complete 360 degree view of all sales order related documents by enabling:

  • Intelligent scanning of sales orders
  • Linking of scanned images and bar codes to SAP transactions
  • Searching for customer-related documents across all of SAP
  • Ability to select and assemble all customer-related documents in a single PDF
  • Ability to print, fax or email selected documents

With this information close at hand, sales staff can easily engage customers in a real-time discussion and answer inquiries or resolve disputes on the spot.

Results
The solution was implemented in 37 days using very few IT resources. Thus far the company has significantly improved time to payment. Other benefits include:

  • Reduced time to resolve customer billing inquiries from 3 days to minutes
  • Faster payment and reduced Days Sales Outstanding (DSO)
  • 50% reduction in time to resolve collection issues
  • Instant access to customer-related documents from SAP and non-SAP systems
  • Increased productivity
  • Improved customer satisfaction
  • Faster audit response time
  • Improved compliance with secure document retention

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Launchpad Demo

The PTS Launchpad provides users with a graphical dashboard that acts as a centralized reporting hub for reporting on Accounts Payable, Accounts Receivable, Sales and Distribution and Finance and Administration processes in SAP systems. Users can monitor business processes from start to finish with the vast library of reports and key performance indicators that are available out-of-the-box with the Dolphin Process Tracking System. The Launchpad enables users to view any Dolphin, SAP, or custom report; group reports by categories; and save personalized report variants so they always have access to the information they need.
 

 

Gain a Competitive Edge by Optimizing Your Core Supply Chain Processes

SAPinsider Special Report, January 2014.
Brian Shannon

Improving customer service and responsiveness, particularly related to exception processing, while reducing costs is one of the biggest supply chain challenges that SAP customers will face in the coming year. Companies need to get a handle on business processes and data within their supply chains.

This undertaking can be overwhelming. Companies need real-time visibility so they can adapt their processes to changing economic and commercial environments, ensuring they have the right information at their fingertips to make informed decisions. It is also critical that solutions intended to enhance the supply chain integrate with existing SAP systems and applications, so they improve overall business performance instead of hinder it.

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